Client Service Representative

Capital City Specialty & Emergency Animal Hospital; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading animal hospital in Ottawa is seeking a client service representative to enhance client care. Responsibilities include assisting clients, managing invoicing, and supporting veterinary communications. Ideal candidates will demonstrate confidence in their client service skills, thrive in a dynamic environment, and appreciate a supportive veterinary culture. The position offers competitive pay and benefits including health spending, bonuses, and a positive work atmosphere.

Benefits

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On‑site parking

Paid time off

Wellness program

Qualifications

• Confidence in client service skills and abilities.
• Willingness to learn and grow professionally.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Provide assistance to clients in person.
• Invoice clients and take payments.
• Communicate with referring veterinarians.

Skills

Client service skills

Collaborative approach

Fast-paced environment handling

Job description

EMPLOYER: Capital City Specialty & Emergency Animal Hospital

JOB DESCRIPTION:

Capital City Specialty & Emergency is Ottawa’s newest state of the art animal hospital! Opened in Spring 2023, Capital City is growing our team of over 100 veterinary professionals to provide outstanding patient care and client service. Our team includes world‑renown specialists working with top‑of‑the‑line equipment to provide an exceptional experience. Our focus on medicine, community, education, and positive culture makes this a hospital unlike any other. With over 17,000 square feet of space, leading edge technology, and independent local ownership, Capital City wants you to join our team and we know this is an animal hospital where you’ll be proud to work.

Capital City is currently looking for an experienced, professional, and collaborative client service representative to join our team. Duties and responsibilities in this role will include:

• Providing assistance to clients in person
• Invoicing clients and taking payments
• Communicating with referring veterinarians
• Communicating with various team members within the hospital
• Cleaning and organizing reception space and examination rooms
• Providing brief patient assessment
• Completing aftercare paperwork
• Managing patient files and digital documents

What you need to work at Capital City:

• Confidence in your client service skills and abilities
• Willingness to learn and grow professionally
• Ability to work in a fast paced and dynamic environment
• A collaborative and team‑focused approach to work
• Appreciation of a positive veterinary culture

What Capital City can offer you:

• Competitive industry pay for Ottawa with excellent overall compensation including group benefits (with a $1500 health spending account), sick pay, continuing education, uniform allowance, staff discounts, annual bonuses, and more. Capital City is a living wage employer!
• A dynamic and exciting workplace with an emphasis on education and professional development
• A positive hospital culture and workplace atmosphere you get to build every day
• Hospital owners who work shoulder to shoulder with the team

Ready to join us? If this opportunity sounds right for you, email your resume to [e-mail] and let us know!

Job Types: Full-time, Part-Time, Permanent

Salary: $19.10+ per hour

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On‑site parking
• Paid time off
• Wellness program

START DATE: 10/01/2023

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.