Automotive jobs in Canada

Be part of something bigger with the 401 Group of Companies!

At the 401 Group of Companies, we are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we are looking for a Regional Fixed Operations Manager to help drive our continued success.

As a Regional Fixed Operations Manager, you will oversee and optimize our regional locations, manage service departments, lead a team of dedicated employees to deliver top-notch service, and build relationships while traveling to various locations.

Location: Sudbury Mitsubishi, 2100 Kingsway Drive, Sudbury, Ontario, P3B 2G2

Compensation: Up to $125,000 per year

1. Responsible for profit management by examining department financial statements, including expenses and revenue, to ensure profitability.
2. Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching, and talent management.
3. Review and implement Service Centre policies and procedures to improve customer experience through high-quality service and rapport building.
4. Develop and implement long-term strategies and action plans to attract and retain customers.
5. Understand and maintain warranty platforms.
6. Order parts following company and OEM guidelines.
7. Maintain knowledge of parts pricing procedures.
8. Establish and maintain good relationships with wholesale customers.
9. Resolve customer and employee complaints professionally and effectively.
10. Ensure compliance with Health and Safety and other workplace regulations and policies.
11. Oversee multiple Service and Parts departments, ensuring proper staffing and coverage during all scheduled hours.
12. Maintain an active parts and accessories inventory with appropriate stock levels, minimizing obsolescence and improving turnover.
13. Develop and grow external parts and accessories sales, including wholesale accounts.
14. Ensure compliance with 401 and OEM policies, maintaining accurate warranty documentation and a clean, presentable merchandising area.
15. Ensure the highest level of customer satisfaction.
16. Report non-compliance issues immediately to management.
17. Manage cash and credit/debit receipts per company policy.
18. Manage the PBS system for parts orders, tracking, storage, and invoicing.
19. Perform physical inventory counts as required, possibly during off-hours.
20. Perform other duties as assigned.

1. 12th Grade Diploma or equivalent.
2. Minimum 5 years of Service Manager experience in the automotive industry.
3. G Driver's license and a clean driver’s abstract.
4. Strong understanding of automotive parts.
5. Excellent communication, interpersonal, and time management skills.
6. Ability to adapt to changing environments and meet deadlines.
7. Technically savvy.
8. Experience with PBS software is an asset.
9. Ability to multitask and work under pressure.
10. Willingness to work flexible hours and travel regularly.

1. The 401 Group of Companies is privately owned and 100% Canadian.
2. Over 20 state-of-the-art facilities, including a call centre and a centralized service hub.
3. A high-energy, fast-paced, and fun work environment with various initiatives and rewards.
4. Opportunities for career growth and advancement within the company.
5. Health & wellness benefits.
6. Employee referral bonuses.
7. Employee discounts on parts, services, and at the Blackshop Restaurant and Wine Bar.
8. Exclusive access to a corporate swag site.
9. Perkopolis membership.
10. On-site parking.

The 401 Group of Companies, based in Cambridge, Ontario, is recognized as one of Canada's fastest-growing elite business groups, offering a full range of automotive, recreational vehicle, powersport, and marine products and services. Our brands include Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, and more.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

We accommodate all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations, please contact HR at 226-535-9077 or careers@401auto.ca.

We thank all candidates for their interest. Only those selected for an interview will be contacted. Due to high application volume, we cannot confirm receipt of individual applications.