Work From Home Bilingual Customer Relations Specialists

Randstad Canada; Ottawa; Remote; CAD 42,000 - 51,000; Full time

Job summary

A leading recruitment agency is seeking a Bilingual Customer Relations Specialist for a remote position. The ideal candidate must be fluent in English and French with strong problem-solving and communication skills. Responsibilities include troubleshooting inquiries and offering superior customer service. This full-time role offers numerous benefits and a supportive team environment.

Benefits

Paid training program

Paid personal days and vacation

Excellent benefits

Pension plan

Share Ownership Program

Performance-based bonus plan

Education reimbursement up to $2,000 annually

Career advancement options

Qualifications

• Excellent communication skills in English and French are essential.
• Must demonstrate problem-solving abilities and adaptability.
• Experience in customer service or call center roles is required.

Responsibilities

• Troubleshoot and resolve inquiries via telephone and email.
• Provide accurate responses to members maintaining high customer service.
• Participate in a learning environment with developmental opportunities.

Skills

Excellent English and French communication skills

Microsoft Office skills

Problem-solving abilities

Strong computer/multitasking skills

Previous Customer Service or Call Centre experience

Education

Minimum High school education

Job description

Overview

Embrace work-from-home position! Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French?

Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.

Hours of Operation: Monday - Friday, 6:30 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time).

Location: Remote

Salary: 50,500 annually

Requirements to be eligible

• Have status to work in Canada at the time of application
• Successfully complete the enhanced government screening process
• Pass a criminal background check
• Pass a credit check
• Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.

All offers will be conditional upon successful confirmation of this criteria.

You can apply by sending your resume to: [e-mail]

Advantages

• Full time hours
• Paid 20 days training program, followed by 2-3 weeks of mentorship
• Three paid personal days, paid vacation, and a wellness account
• Excellent benefits
• Pension plan
• Option to participate in the Share Ownership Program
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team

Responsibilities

• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Actively participate in an ongoing learning environment where you’ll receive developmental opportunities

Qualifications

• Excellent English and French communication skills
• Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
• Must be able to demonstrate the ability to solve problems through investigation and make timely decisions
• Minimum High school education required
• Strong computer/multitasking skills
• Previous Customer Service or Call Centre experience is required
• Ability to work under pressure and be adaptable

Summary / How to apply

You can apply by sending your resume to: [e-mail]

Candidate must satisfy the eligibility criteria listed above. All offers will be conditional upon successful confirmation of this criteria.

Equality, Diversity & Inclusion

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada and to developing strategies to increase equity, diversity and inclusion within the workplace. We support accessibility needs throughout the employment lifecycle. If you require accommodations during the interview process, please email [e-mail].