Work-At Home Telephone Sales Representative (Full-Time)

MCI; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent employer in Canada is looking for a customer service representative to handle calls professionally, resolve customer issues, and document orders. Ideal candidates should possess a high school diploma and excellent communication skills. The role offers opportunities for career advancement and various incentives including paid time off and health benefits. Join a company that values work-life balance and fosters a positive work environment.

Benefits

Paid Time Off

Comprehensive health benefits

Incentives and rewards

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.

Responsibilities

• Handle calls in a courteous, timely, and professional manner.
• Accurately document and process customer orders in appropriate systems.
• Escalate customer issues to management for resolution as necessary.

Skills

Organizational skills

Written communication

Oral communication

Customer focus

Basic Microsoft Office Suite knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why consider this job opportunity:

• Starting compensation based on experience, with a variety of benefits and incentives
• Opportunities for career advancement within a company focused on internal promotions
• Paid Time Off and paid holidays to ensure work-life balance
• Incentives and rewards including cash bonuses and prizes
• Comprehensive health benefits available after 90 days of employment
• Fun and engaging work environment with a casual dress code

What to Expect (Job Responsibilities):

• Handle calls in a courteous, timely, and professional manner
• Utilize training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Accurately document and process customer orders in appropriate systems
• Escalate customer issues to the appropriate staff and management for resolution as needed

What is Required (Qualifications):

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to evaluate, troubleshoot, and follow-up on customer issues

How to Stand Out (Preferred Qualifications):

• Ability to type swiftly and accurately (20+ words a minute)
• Strong team orientation and customer focus
• An aptitude for conflict resolution, problem-solving, and negotiation
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.