Warranty Team Lead – Manufactured Products

Brandt Group of Companies; Regina; On-site; CAD 75,000 - 90,000; Full time

Job summary

A leading agricultural equipment company is seeking a Warranty Team Lead to manage a team handling dealer warranty claims. The ideal candidate should have a strong engineering background, leadership experience, and the ability to collaborate across departments. Responsibilities include auditing claims, coaching team members, and improving warranty processes. This position is based in Regina, Canada and offers a dynamic work environment focused on continuous improvement.

Qualifications

• Experience in warranty adjudication, quality assurance, or dealer service functions.
• Familiarity with agricultural equipment or construction machinery is an asset.
• Leadership or supervisory experience with team development.

Responsibilities

• Lead and support the warranty team in processing claims.
• Audit claims for accuracy and consistency to coach team members.
• Collaborate with cross-functional teams to resolve product and warranty concerns.

Skills

Strong analytical skills

Effective communication skills

Education

Bachelor’s degree in Engineering

Degree in Agricultural Sciences or related

Job description

Brandt is looking for a technically minded leader to join us as Warranty Team Lead – Manufactured Products. Candidates with an Engineering background are strongly preferred, but those with other technical or equipment-related experience will also be considered. In this role, you’ll lead a team responsible for adjudicating and processing Dealer warranty claims, audit completed claims to drive consistency, and coach your team toward standardized, high-quality practices. You’ll also collaborate closely with Engineering, Quality Assurance, Finance, and Product Support to strengthen warranty processes and support Dealer success across Brandt’s full product portfolio.

Duties and Responsibilities:

• Lead, mentor, and support the warranty team responsible for adjudicating, processing, and crediting warranty claims submitted by Dealers.
• Audit adjudicated claims to evaluate accuracy, consistency, and adherence to policy; use findings to coach team members and align processes.
• Review and resolve escalated, complex, or high-value claims, providing fair and policy-based decisions.
• Keep warranty guidelines, documentation, SOPs, and training resources current to ensure consistent practices.
• Identify and recommend improvements to warranty adjudication processes, policies, and tools that enhance Dealer experience and team efficiency.
• Collaborate with Engineering, Quality Assurance, Finance, Dealer Development, Customer Support, and Product Support teams to resolve product concerns and improve warranty practices.
• Monitor, analyze, and report on warranty team performance, highlighting trends and areas for improvement.
• Manage goodwill and special allowance requests, ensuring proper review, adjudication, and reporting.
• Provide Dealers with training, guidance, and interpretation of warranty policies to improve claim submission accuracy.
• Step in to support adjudication during high-volume periods to help maintain service levels.
• Promote a collaborative, accountable, and professional team environment focused on continuous improvement.
• Perform other duties as required.

Required Skills:

• Strong analytical and problem-solving skills with the ability to make fact-based, practical decisions.
• Effective written and verbal communication skills, including the ability to clearly interpret and explain warranty policies.

Required Experience:

• Bachelor’s degree in Engineering strongly preferred; other technical fields (Agricultural Sciences, Business with technical experience, or related disciplines) will also be considered.
• Relevant experience in warranty adjudication, quality assurance, product support, or dealer service functions.
• Familiarity with agricultural equipment, construction machinery, trailers, or rail/municipal trucks is considered an asset.
• Previous leadership or supervisory experience, with the ability to coach and develop team members

To learn more about this position please visit www.brandtjobs.com and enter the tracking code 10965-046 into the search field.

We would like to thank all candidates in advance for their interest in this position, however only those being considered will be contacted.