VP, Field Service Delivery & Customer Experience

Intello Technologies Inc.; Toronto; On-site; CAD 200,000 - 250,000; Full time

Job summary

A leading technology firm is seeking a Vice President of Customer Service Delivery Operations to lead the execution of exceptional service experiences. This strategic role involves enhancing operational efficiency while driving productivity and customer loyalty. The ideal candidate will have a proven background in managing performance improvement through analytics and customer-focused sales strategies, demonstrating strong experience in telecommunications, and the ability to lead distributed teams effectively. This position offers a comprehensive total rewards package and development opportunities.

Benefits

Comprehensive total rewards package

Flexibility to work in-office or virtually

Generous company matched pension

Career growth opportunities

Qualifications

• Proven track record driving performance improvement through analytics.
• Experience leading distributed teams and partner networks.
• Strong stakeholder management skills and ability to collaborate cross-functionally.

Responsibilities

• Lead field and partner delivery performance across regions.
• Build a high-performing, sales-enabled field culture.
• Strengthen Home Team and partner enablement.

Skills

Performance improvement

Customer-focused sales strategies

Stakeholder management

Data-driven decision making

Education

Senior operational leadership experience

Job description

A leading technology firm is seeking a Vice President of Customer Service Delivery Operations to lead the execution of exceptional service experiences. This strategic role involves enhancing operational efficiency while driving productivity and customer loyalty. The ideal candidate will have a proven background in managing performance improvement through analytics and customer-focused sales strategies, demonstrating strong experience in telecommunications, and the ability to lead distributed teams effectively. This position offers a comprehensive total rewards package and development opportunities.