Volunteer Responder & Mental Health and Addictions

Volunteer Success; Golden Horseshoe; On-site; Confidential; Part time

Job summary

A community support organization is seeking volunteer responders for its Mental Health and Addictions Access Line. The role involves providing immediate support to callers, gathering information, and connecting them to suitable services. Candidates must be 18+, comfortable commuting, and willing to undergo a background check. This is an ongoing in-person position in Niagara, Ontario, offering critical assistance to those seeking help in the community.

Qualifications

• Adult (18+ years of age).
• Willing to undergo a background or police records check.
• Comfortable commuting to the volunteer location.

Responsibilities

• Provide immediate support to callers and help them explore suitable services.
• Gather caller information with consent and connect them to appropriate resources.
• Complete a minimum of 48 hours of volunteer support before program training.

Skills

Caring attitude

Empathy

Non-judgmental attitude

Job description

Volunteer Responder - Mental Health and Addictions Access Line

Distress Centre Niagara offers a free, confidential 24/7 mental health and addiction access line for residents of the Niagara region. The volunteer responder program is the first point of access for 16+ residents seeking help.

Responsibilities

• Provide immediate support to callers and help them explore suitable services.
• Gather caller information with consent and connect them to appropriate resources.
• Complete a minimum of 48 hours of volunteer support before program training.

Commitment

This is an in‑person volunteer position. Hours are completed at our discreet location. The program is ongoing and year‑round.

Qualifications

• Adult (18+ years of age).
• Willing to undergo a background or police records check.
• Comfortable commuting to the volunteer location.
• Caring, empathetic, non‑judgmental attitude.

Location

Niagara, Ontario L2V 4Y6 – address undisclosed.

How to Apply

If you are interested, please contact Distress Centre Niagara through their website www.distresscentreniagara.com or send a message through the application form.