Visitor Experience Specialist

Banff & Lake Louise Tourism; Banff; On-site; CAD 80,000 - 100,000; Full time

Job summary

A tourism organization in Banff seeks a Visitor Experience Specialist to engage with visitors across multiple channels. This role requires exceptional customer service skills and local knowledge of Banff and Lake Louise. The successful candidate will thrive in a fast-paced environment and be passionate about delivering outstanding guest experiences. A competitive hourly rate, seasonal bonuses, and a flexible work schedule are offered to enhance the experience of employees. Apply if you want to share the excitement of tourism with others.

Benefits

Competitive hourly rate

Seasonal bonus

Flexible work schedule (4 days on, 3 days off)

Qualifications

• Pleasant, enthusiastic, and friendly demeanor.
• Passion for tourism and local knowledge of the area.
• Ability to engage with visitors through multiple channels.

Responsibilities

• Engage with visitors in-person, over the phone, and via LiveChat.
• Provide trip planning advice and recommendations.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Teamwork

Local knowledge of Banff and Lake Louise

Fluency in English

Ability to speak a second language

Job description

As a Visitor Experience Specialist, you will engage with visitors across multiple channels including in-person, over the phone, and on LiveChat. Visitors will look to you for trip planning advice and recommendations to enhance their stay in Banff National Park. If you’re passionate about delivering exceptional guest experiences, thrive in a fast-paced environment, and are excited to learn about everything Banff and Lake Louise have to offer, we'd love to have you join our team!

Qualifications

• Pleasant, enthusiastic, and friendly demeanour.
• Excellent customer service skills.
• Love being part of a team that likes to work hard and play hard.
• Passion for tourism and local knowledge of Banff and Lake Louise.
• Strong verbal and written communications skills with ease and comfort of English.
• Speaking a second language is an asset.

Perks

• What better way to talk about activities than to experience them yourself!
• Competitive hourly rate.
• Seasonal bonus when you complete your contract.
• 4 days on, 3 days off work schedule during peak season.
• Start dates between February – June 2026 with the possibility of extension.

Please refer to the attached job description for a complete list of key accountabilities.

The job posting will remain active until we find the right candidates. Please submit both your résumé and cover letter for consideration. While we appreciate all applications, only qualified candidates and those who are eligible to work in Canada will be contacted. Applicants who live in the Bow Valley will take priority.

We’re a values-led destination marketing organization committed to sharing this extraordinary place with the world, while advancing the vision to Lead Tourism for Good. This vision inspires action, progress, and hope in Banff and Lake Louise—aiming to bring the community together and show how tourism can be a force for good toward a sustainable future. By working at BLLT, you will help realize this vision and contribute to a positive, inclusive, and innovative workplace.

Banff & Lake Louise Tourism is committed to building a workplace where everyone can succeed and belong. As a Signatory to the 2025 Bow Valley Workplace Inclusion Charter, we are working on commitments this year to build an even more diverse, equitable, and inclusive team environment.

We value a wide range of skills, experiences, and backgrounds and encourage all qualified candidates to apply. We are working to eliminate barriers for applicants and team members from equity-seeking groups. If you can’t apply online or need support during the application or hiring process, please email Robyn, our Manager, People & Culture ([e-mail]) to discuss your needs.