Virtual Bilingual (English/French) Collections Agent - High Value At Risk (HVAR)

BMO; British Columbia; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a Collection agent to manage high value accounts, ensuring compliance with relevant legislation and providing quality service. The role includes advising customers and minimizing financial losses, with a flexible work schedule available. Experience in collections and strong problem-solving skills are essential for success.

Benefits

Flexible work schedule

Support for diversity and inclusion

Resources for personal growth

Qualifications

• Extensive knowledge of BMO Retail lending products and procedures.
• In-depth knowledge of Privacy Legislation and the Collection Act.
• Strong problem solving and communication skills.

Responsibilities

• Protect the value proposition and maximize liquidation of portfolios.
• Work primarily on high value at risk accounts.
• Advise customers on payment options and maintain good relations.

Skills

Collections experience

Problem solving

Communication skills

Conflict management

Job description

Overview

Application Deadline: 09/29/2025

Address: VIRTUAL61 - REMOTE/TELETRAVAIL - QC - BMO

Job Family Group: Customer Shared Services

Must have Collections experience.

Schedule availability: Mon - Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts); Sat - 8:00 am to 4:00 pm bi-weekly rotation; Sun - 1:00 am to 8:00 pm bi-weekly rotation.

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We\'ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities, we\'ll help you gain valuable experience and broaden your skillset.

BMO Financial Group strives to create a workplace that:

• Values new ideas, different perspectives and the opinions of all employees.
• Promotes teamwork and draws on the strength of each employee.
• Supports individual needs & welcomes and celebrates our differences.
• Provides the tools and resources so that each employee can contribute to their full potential

Working together, we are creating an organization that is built upon and driven by Being BMO and sets the standard for the financial services industry.

Employee Value Proposition:

• Flexible work schedule including possible, work from home position
• Working environment that values equity, diversity, inclusion and growth

A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team.

To be successful in their role, the individual requires extensive knowledge of BMO Retail lending products and procedures related to collections as well as in depth knowledge of Privacy Legislation and the Collection Act in order to successfully assess and mitigate issues that could potentially lead to Privacy, Legal and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service when applying appropriate solutions. Knowledge of all the BMO approved offers and solutions for delinquent clients would be beneficial.

Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and strive to maintain good customer relations. In addition to advising customers on payment options. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles.