Veterinary Technician Technologist Field Support Representative Diagnostics - Greater Vancouver

IDEXX; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary diagnostics company is seeking a Field Support Representative to support veterinarians by training and troubleshooting analyzers. This role involves significant travel across the Greater Vancouver area, establishing customer relationships, and requires a minimum of 3 years in a veterinary clinic. Ideal candidates will possess excellent communication skills and technical proficiency. Benefits include a targeting hourly rate, annual bonuses, and various job training opportunities.

Benefits

Hourly rate targeting: $27.00 per hour+

Opportunity for annual cash bonus

On‑the‑job training and career advancement opportunities

Pet insurance

Mental-health resources

Volunteer paid days off

Qualifications

• Minimum 3 years veterinary clinic experience, strongly preferred training/leadership background.
• Ability to travel up to 75% of the time within the territory.
• Valid driver’s license required with a clean abstract.

Responsibilities

• Collaborate with Sales and Customer Support to maintain customer accounts.
• Install and train clinic staff on IDEXX Analyzers.
• Provide onsite technical support for critical customer needs.
• Plan and strategize customer visits.

Skills

Excellent communication skills

Collaboration

Customer partnership skills

Planning and prioritization

Technical proficiency

Education

Registered Veterinary Technologist (RVT) or equivalent

Job description

Overview

We build some of the most innovative products in the veterinary diagnostic industry. The Field Support Representative (FSR) role supports veterinarians by training and troubleshooting our analyzers. The FSR is field‑based, travels from a home office, and serves as a trusted advisor to veterinary practices.

What can you expect?

You will develop relationships with customers, travel across the Greater Vancouver area, and continuously grow through comprehensive training programs. Your day‑to‑day will involve meeting new people, building relationships, and supporting our customers’ evolving needs.

Responsibilities

• Collaborate with Sales Representatives and Customer Support to develop strategies for maintaining customer accounts.
• Install and train clinic staff on IDEXX Analyzers (ProCyte, Catalyst One, SediVue).
• Provide onsite technical support for critical customer needs.
• Visit customers daily, adjusting your schedule for events and emergency practices.
• Plan and strategize customer visits, manage your schedule, and focus on professional development.

Qualifications

• Minimum 3 years veterinary clinic experience, strongly preferred training/leadership background.
• Registered Veterinary Technologist (RVT) or equivalent is a strong asset.
• Excellent communication, collaboration, and customer partnership skills.
• Ability to plan, prioritize, and make timely decisions in a dynamic environment.
• Proficiency with computers, tablets, and smartphones; computer networking experience is a plus.
• Valid driver’s license required with a clean abstract.
• Willingness to relocate within the territory and travel up to 75% of the time.

Key Traits for Success

• Enthusiastic Attitude
• Persistence
• Ethical
• Self‑Awareness
• Authenticity
• Emotional Intelligence
• Relationship Oriented
• Self‑Motivated

Shift Info / Travelling

• Weekend hours and weekday overtime may be required.
• Overnight travel is required.
• Requires up to 75% travel: 5 days or more of car travel per week, 6‑8 days of overnight travel per month.

Benefits Day‑One

• Hourly rate targeting: $27.00 per hour+
• Opportunity for annual cash bonus
• On‑the‑job training and career advancement opportunities
• Pet insurance, mental‑health resources, volunteer paid days off, foundation donation matching, and more.

Physical Demands

Regularly required to stand and sit for extended periods; extend and reach with hands and arms; use hands and fingers to handle and manipulate objects. May be required to lift, move and carry up to 60 pounds. Specific vision and hearing abilities required. Ability to travel and work internationally.

Why IDEXX?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.