Veterinary Receptionist, Client Care, Kanata Animal Hospital

VCA Animal Hospitals; Ottawa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A veterinary services provider in Kanata, ON is looking for a Veterinary Receptionist to enhance client care in a supportive role. Responsibilities include managing appointments, handling client correspondence, and ensuring a welcoming atmosphere for pets and their families. The position offers competitive wages, health benefits, and opportunities for personal development in a friendly community environment.

Benefits

RRSP Employer 5% Group Match Program

Competitive wages and health/dental benefits

Annual uniform allowance

Generous personal pet care discounts

Referral Bonus Rewards

Qualifications

• Experience in customer service or front desk is an asset.
• Willing to learn more about veterinary services.
• No experience with animals is required, must love pets.

Responsibilities

• Create a welcoming environment for clients and pets.
• Track and book appointments efficiently.
• Respond to email and phone inquiries.
• Admit and discharge pet patients.
• Process payments and create billing estimates.
• Maintain cleanliness in reception and common areas.

Skills

Customer service skills

Multiline phone system operation

Appointment scheduling

Email correspondence management

Job description

Overview

Veterinary Receptionist, Client Care
Location: Kanata, ON

Kanata Animal Hospital is currently welcoming a Veterinary Receptionist to join our team. This is an exceptional full-time opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

Responsibilities

• Create a warm and welcoming environment for our patients and pet parents

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings; Scheduling appointments

• Respond to and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

• Previous customer service or front desk experience in hospitality is an asset!

• No experience with animals, no problem, so long as you love pets!

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• RRSP Employer 5% Group Match Program!

• A caring culture of Wellness and Appreciation!

• Competitive wages and health/dental benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click “Apply Now”

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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