Veterinary Reception, Client Care, Yaletown Pet Hospital

VCA Animal Hospitals; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary care provider in Vancouver is looking for a full-time Veterinary Reception, Client Care. The role involves managing client communications, multitasking, and providing exceptional customer service. Ideal candidates have a professional attitude and are adept at handling a busy work environment. The position offers a competitive hourly wage and numerous benefits aimed at supporting employee well-being.

Benefits

Scrubs provided

Discounted pet services

Free gym membership

Extended health benefits after 3 months

Paid vacation

Career development opportunities

Qualifications

• Experience in customer service or veterinary field preferred.
• Ability to work in a fast-paced environment while maintaining quality of work.
• Willingness to learn and improve skills.

Responsibilities

• Manage a multi-doctor schedule and client communications.
• Triage emergencies and liaise between clients and departments.
• Assist with administrative duties like record-keeping.

Skills

Client service skills

Strong communication skills

Multitasking

Professional attitude

Job description

Overview

Veterinary Reception, Client Care | Location: Vancouver, BC

Yaletown Pet Hospital is currently welcoming a full-time Veterinary Reception, Client Care to join our team.

Our Mission:

We are a family, not just a vet hospital. A family that supports the amazing bond you share with your pet. Inside these walls, we treat one another with empathy, respect, and honesty. We vow to treat each pet as if it were one of our own and to take time to snuggle them. We vow to create a positive environment for your pet every time they walk through the door, to help strengthen the bond you share, and always to keep the treat jar full. We will strive to adapt, to stay current and to ensure the health and well-being of the four-legged members of your family. We are not just any pet hospital—we are VCA Yaletown.

Team Core Values: Teamwork, Empathy, Respect, Communication, Work Ethic, and Adaptability.

CSR Role: Our focus is on offering the best quality care for our patients and top-notch customer service for our clients. CSRs have a cheerful, positive and helpful manner with a professional attitude; excellent client service skills, strong communication skills, a strong work ethic, and the knowledge and confidence it takes to be the face of the company. They thrive in a fast-paced environment, can manage stress well, and they constantly take initiative. Their ability to multitask does not compromise the quality of their work, and they have the willingness to learn and improve their skills. They are the captains of this ship and keep everything running smoothly. Their duties include (but are not limited to): managing a multi-doctor schedule, handling all client communications, triaging emergencies, liaising between the client and each department to foster a compassionate practice-to-patient bond, providing education tips and resources to clients, assisting with nutrition and diet selections, and being responsible for all administrative duties like collecting and scanning records. They are bright, tech savvy, multi-tasking unicorns that aim to go above and beyond for clients and coworkers.

We have a really amazing team who works hard and plays hard. If you think you’re amazing too, please apply! Those who meet the qualifications will be contacted. Those without direct veterinary experience, please layout your animal-related experience in your cover letter for consideration along with your career ambitions with entering this field. Those without experience and without a cover letter will not be considered; following instructions is key for this role!

Learn more about who we are by checking us out on our social networks, Facebook & Instagram, @VCAyaletown.

Compensation: $17.85 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

YPH Benefits:

• Scrubs provided
• Frequent CE opportunities
• Discounted food, medications, retail products, and professional services for your pet(s)
• Free Gym membership to our on-premises gym to support your mental & physical health
• Secure bike locker room
• Extended Health Benefits after 3 months of FT employment
• 2 weeks paid vacation, and 3 weeks starting in 2026
• A caring culture of Wellness and Appreciation
• Employer match (5%) Student Loan repayment OR group RRSP plan - Planning for your future just got easier with VCA Canada!
• Wellness days, sick days, and vacation time
• Annual uniform allowance
• Exceptional career development: there is room to grow here!
• E-tools to assist with meditation, better sleep, exercise, and focus
• Virtual health care (telemedicine) offering quick access to quality care
• Opportunities to give back in your community through VCA initiatives
• And extra perks like shopping discounts and cool wellness apps
• Supportive, collaborative, positive and fun work environment

Apply now

Equal opportunity employer: VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Note for current associates: If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.