Veterinary Call Center Pro — Elevate Client Experience

VCA Animal Hospitals; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading veterinary service provider in Canada is seeking a Call Centre Agent for their in-hospital team. This role involves answering calls from pet owners, scheduling appointments, and ensuring a high-quality experience for clients. Ideal candidates should possess solid communication skills, a passion for pet care, and prior experience in a call centre. The position offers various benefits such as group RRSP, wellness days, continuing education, and generous pet care discounts.

Benefits

Employer match (5%) group RRSP plan

Generous Continuing Education benefits

Personal pet care discounts

Wellness days and sick days

Virtual health care access

Qualifications

• Minimum 1 year experience in the Veterinary Industry preferred.
• Minimum 1 year of Call Centre experience preferred.
• Passion for pets and pet care.
• Ability to handle client questions with patience.

Responsibilities

• Field calls from prospective clients in a timely manner.
• Encourage appointment scheduling for clients.
• Manage high volume of inbound and outbound calls.
• Provide feedback to management for operational improvements.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Organizational skills

Job description

A leading veterinary service provider in Canada is seeking a Call Centre Agent for their in-hospital team. This role involves answering calls from pet owners, scheduling appointments, and ensuring a high-quality experience for clients. Ideal candidates should possess solid communication skills, a passion for pet care, and prior experience in a call centre. The position offers various benefits such as group RRSP, wellness days, continuing education, and generous pet care discounts.