UX Designer III

ICONMA; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A banking and finance company is looking for a UX Designer III in Toronto, ON with expertise in User-Centered Design and Human Factors research. You will conduct design research, translate findings into actionable insights, and collaborate with various teams to drive ideation and support design decisions. The ideal candidate has a Bachelor's degree in a relevant field and 3-5 years of research experience, with a focus on user needs and innovative solutions. Excellent growth opportunities and health benefits are offered.

Benefits

Health Benefits

Referral Program

Excellent growth and advancement opportunities

Qualifications

• 3-5 years of relevant research experience, including academic work.
• Deep knowledge of Research Science methods and Human-Computer Interaction.
• Experience in mentoring and supporting interns.

Responsibilities

• Conduct design research using various methods.
• Translate findings into actionable insights.
• Collaborate with diverse teams to support research needs.

Skills

User-Centered Design

Human Factors Research

Strong Communication Skills

Project Management

Attention to Detail

Education

Bachelor's degree in psychology, anthropology, computer science, or related field

Graduate degree in relevant area

Tools

Figma

Confluence

Statistical analysis software (e.g., R, SAS, SPSS)

Job description

Our Client, a Banking company, is looking for a UX Designer III for their Toronto, ON/Hybrid location.

Responsibilities

• Data collection: Conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc. 3 years
• Analysis: Utilizing qualitative and quantitative approaches to make sense of collected data and create actionable insights. 3 years
• Dissemination: Translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, walkthroughs, one-pagers, etc. 3 years

Design Researcher

• The Research Science Group within the Human Centered Design Practice at client is seeking applications from capable researchers for 1-year contract opening with our team.
• As a client Human Centered Design (HCD) Senior Researcher, you will be expected to support many phases of the design research process.

Conduct Research

• Research design: identifying areas of opportunity for research, defining research questions, creating actionable research plans, and selecting appropriate methods of data collection and analysis.

Research preparation

• Creation of participant screeners; recruiting from internal employee panels or networks, snowball sampling or working with vendors to recruit external participants; creating research protocols.

Data collection

• Conducting design research methods including observation/ethnography, diary studies, user interviews, usability testing, card sorting, experiments, etc.
• Analysis: utilizing qualitative and quantitative approaches to make sense of collected data and create actionable insights.

Dissemination

• Translating findings into easily understandable insights used to drive ideation and inform design, in diverse formats including experience maps, usability test reports, personas, walkthroughs, one-pagers, etc.

Enable Research

• Collaboration:
• Working with diverse groups including POD leaders, service design directors, designers, developers, engineers, and business stakeholders to understand and support their research needs; maintain and build relationships across various stakeholder groups; support Research Science team members as required; collaborate with other HCD research teams, marketing research teams, etc.

Building research roadmaps

• Understanding the needs of your partner groups and building out roadmaps/research plan to achieve their shared goals.
• Vendor oversight:
• As required, oversee/manage research vendors carrying out studies on behalf of the Research team.

Intern support and mentorship

• As required, support and mentor interns who may be assigned to your project.

Research strategy

• Actively participate in strategic planning and development of research models for supporting innovation and innovative work within PODs – helping keeping human-centricity as a focal point for Client

Requirements

• Bachelors in psychology, computer human interaction and anthropology, Undergraduate degree is required in psychology, anthropology, computer science, industrial engineering, human factors, human-computer interaction or a related field
• Sufficient exp as a researcher role in the past, FI industry exp, very strong foundation Human Centered Design or relevant education in this field, strong research knowledge, research methodology banking exp is a nice to have, identify which methodology to use
• Well-balanced, collaborative team – sharing knowledge and great team culture. Able to work on impactful projects
• Supportive environment
• Sharing best practices with the team
• Learn and try – new ways of thinking
• New state of the art lab – for in person research
• Deep knowledge of and experience with User-Centered Design and Human Factors research methods
• Strong communications skills: written, oral yes / no – reporting
• Strong project management skills with ability to balance tasks spanning multiple studies
• Research role mapping (planning) exp- yes/no
• Tools – figgem, confluence, Figma –
• Attention to detail
• Intern support and mentorship: As required, support and mentor interns who may be assigned to your project. – Yes/no
• Knowledge of inferential statistics and familiarity with statistical analysis
• Increase awareness of Research Science methods and processes with our internal and external partners; share areas of expertise within the Research team as required to support project and expand Research knowledge base and tools
• Deep knowledge/expertise & experience within Human-Computer Interaction, Human Factors, Psychology, Anthropology, or a related discipline
• Experience studying applied problems is a bonus – especially those concerning emerging technologies and user needs
• Strong communications skills: written, oral, and graphical
• Strong project management skills with ability to balance tasks spanning multiple studies
• Knowledge of inferential statistics and familiarity with statistical analysis software (e.g., R, SAS, SPSS) is an asset
• Strong preference for graduate degree in relevant area (as specified above)
• 3-5 years of relevant research experience (including academic experience)
• We consider academic work towards graduate degrees as relevant experience (for example: primary research work towards thesis, papers, etc. as well as teaching and mentorship)

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.