user support technician

JAI IT SOLUTIONS INC.; Surrey; On-site; CAD 45,000 - 60,000; Full time

Job summary

A tech support company in Surrey is seeking a dedicated individual to provide technical support, monitor computer systems, and train users. Responsibilities include troubleshooting issues and supervising support staff. A secondary school graduation certificate is required, and experience is an asset.

Qualifications

• Experience is an asset.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Consult user guides and technical manuals to implement solutions.
• Provide advice and training to users.
• Maintain a log of problems and solutions.
• Participate in redesign of applications and software.
• Supervise other technical support workers.
• Provide business systems and network support.

Skills

Experience with computer systems

User support

Education

Secondary (high) school graduation certificate

Job description

Qualifications

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties

Details

• Work Term: Permanent
• Work Language: English
• Hours: 40 hours per week