user support technician

Government of Canada; Richmond; On-site; CAD 50,000 - 70,000; Full time

Job summary

A public sector organization in Canada is seeking an IT Support Specialist to provide on-site support, training, and solutions for computer networks and systems. The ideal candidate will have 2+ years of experience and capabilities in various IT tools and technologies. Responsibilities include troubleshooting user issues, maintaining a comprehensive problems log, and ensuring systems performance. Applicants must possess excellent communication skills and be organized team players. This role does not allow remote work.

Qualifications

• 2 years to less than 3 years of experience in a related field.

Responsibilities

• Give access to computer networks.
• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computer.
• Provide advice and training to users in response to identified difficulties.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide business systems, network and Internet support to users in response to identified difficulties.

Skills

Android

Information Technology Infrastructure Library (ITIL)

Jira

Shell script

iOS

MAC

Networking software

Networking hardware

Networking security

Data analysis software

Python

JavaScript

SQL

MS Office

MS Windows

SharePoint

Education

College/CEGEP

Job description

Overview

Languages: English

Education

• College/CEGEP

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Design, develop and implement information systems business solutions

Experience and specialization

• Android
• Information Technology Infrastructure Library (ITIL)
• Jira
• Shell script
• iOS
• MAC
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Project management software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Business diagram software
• Desktop publishing software
• Database software
• Programming languages
• Software development
• Mac OS
• Python
• Salesforce
• MS Active Directory
• Data analysis software
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• XML
• PHP
• WordPress
• Business management software

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Honesty