user support technician

Government of Canada; Brandon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A federal agency in Brandon, Manitoba is seeking a skilled individual for a role focused on technical support. Responsibilities include managing user difficulties, providing training, and performing system backups. Candidates should possess a secondary school certificate and have 1-2 years of relevant experience. This position requires onsite work at the agency location, ensuring comprehensive customer service and effective technological solutions.

Qualifications

• 1 year to less than 2 years of experience in a technical support role.
• Proven ability to provide customer service and solve technical problems.

Responsibilities

• Report on the performance of computer systems and networks.
• Respond to users experiencing difficulties with computers.
• Provide advice and training to users regarding identified difficulties.

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents