University Navigator

Yukon University; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading educational institution in Whitehorse is seeking a University Navigator to enhance the admissions process. This full-time role involves assisting prospective students, promoting the university, and managing enrolment initiatives. The ideal candidate holds a Bachelor’s degree and has 2+ years of relevant experience, with strong communication and customer-service skills. Salary ranges from $37.90 to $45.13 hourly. Interested individuals are encouraged to apply, with priority given to Indigenous candidates.

Qualifications

• 2+ years of experience in admissions, enrollment, or a customer-oriented role.
• Familiarity with financial aid processes.
• Track record of meeting or exceeding enrollment goals.

Responsibilities

• Assist prospective students with the application process via consultations.
• Help navigate complex inquiries and maintain enrolment records.
• Promote the university through outreach events and community engagement.

Skills

Customer-oriented approach

Effective communication

Adaptability

Continuous improvement focus

Education

Bachelor’s degree in education, communication, or a related field

Tools

Microsoft Office Suite

CRM software

Job description

Overview

University Navigator – Office of the Registrar, Ayamdigut (Whitehorse) Campus. Full-Time position, wage range $37.90 - $45.13 hourly, based on 75 hours bi-weekly. Employment Opportunity Number: 25.28. Closing date: July 29, 2025.

The University Navigator is a new role designed to help Yukon University implement its Strategic Enrolment Management Plan. The successful candidate will lead new initiatives and positively shape the admissions process, requiring adaptability, resilience, and a focus on continuous improvement. The role involves providing enrolment and general academic information to prospective Yukon University students and advising on programs, admission requirements, application processes, potential employment and career options, financial aid options (including Yukon First Nation funding options), graduation requirements, and opportunities for transfer to other post-secondary institutions. This position supports building rapport with diverse stakeholders across the institution.

Responsibilities

• Assist prospective students with the application process via phone, email, and in-person consultations; provide detailed information on programs, admission requirements, and financial aid; assess qualifications and ensure documentation is submitted.
• Help current and prospective students navigate complex inquiries, collaborate with internal teams for timely follow-ups, and maintain accurate records in the enrolment management system in compliance with policies and procedures.
• Recruit new students and promote Yukon University through outreach events, workshops, and community engagement; contribute to projects related to the Strategic Enrolment Management Plan.

Qualifications

• Bachelor’s degree in education, communication, or a related field.
• 2+ years of experience in admissions, enrollment, or a customer-oriented role, preferably in the education sector; familiarity with financial aid processes and a track record of meeting or exceeding enrolment goals preferred.

Technical Skills and Tools

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software; able to leverage technology for effective communication and engagement with prospective students.
• Proficient in using CRM systems and other technology tools to manage enrolment processes.

Diversity, Equity, and Inclusion

Yukon University is committed to equity, diversity, and inclusion. All qualified persons are encouraged to apply; however, qualified candidates who self-identify as Yukon First Nations, Metis, Inuit, or other Indigenous ancestry will be given priority.

Application Instructions

Quoting the employment opportunity number 25.28, please send your cover letter and resume to the Office of the Registrar. Contact details are provided below.

Human Resource Services
Yukon University, Box 2799
Whitehorse, Yukon, Y1A 5K4
Fax: [phone]
Email: [e-mail]

Applicants should clearly outline all relevant qualifications since selection for interview will be based on applications submitted. A statement of qualifications and a position description are available in PDF format for all Bargaining Unit positions via the links above. Please be prepared to provide official transcripts upon request. We thank all applicants for their interest, but advise that only those selected for an interview will be contacted.