Underwriting Manager - Individual Insurance

Manulife Financial; Alberta; Hybrid; CAD 80,000 - 146,000; Full time

Job summary

A prominent Canadian insurance provider is seeking an Underwriting Manager to lead a dynamic team. This role involves managing daily operations, ensuring compliance with risk guidelines, and building relationships with external partners. Candidates should possess strong leadership and problem-solving skills, along with bilingual proficiency in English and French. The position offers a hybrid work model and a competitive salary range between $80,700 - $145,260 CAD.

Benefits

Customizable health and dental benefits

Mental health support

Life insurance coverage

Generous paid time off program

Retirement savings plans with employer matching

Qualifications

• Strong leadership to mentor and motivate the underwriting team.
• Ability to handle complex underwriting issues.
• Proficiency in assessing risk and making data-driven decisions.
• Effective written and verbal communication with partners.
• Technical knowledge in underwriting and insurance preferred.
• Creative problem-solving skills for customer issues.
• Capability to manage relationships and negotiate escalating issues.
• Ability to thrive under business pressures and deadlines.
• Commitment to continuous learning and development.
• Fluency in both English and French.

Responsibilities

• Lead and develop the underwriting team to ensure high performance.
• Manage daily operations for efficient workflow.
• Ensure compliance with risk management guidelines.
• Collaborate with internal departments for alignment.
• Provide expert guidance on complex underwriting issues.
• Build strong relationships with external advisors.

Skills

Leadership

Decision making skills

Analytical Skills

Communication Skills

Problem Solving Skills

Interpersonal Skills

Resilience and adaptability

Bilingual (French/English)

Job description

Manulife is a leading Canadian insurance provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

The Underwriting team is expanding! We are looking for a high-energy, passionate, customer-obsessed and creative individual to join our leadership team to help manage day-to-day operations and drive performance through transformation.

The Underwriting team is 120 strong, consisting of Individual, Affinity, and Group Insurance which supports multiple distribution channels including advisors sold and direct to client markets. We have a diverse product shelf that is supporting in the underwriting department such as Life, Critical Illness, Disability, Mortgage Creditor, and Health and Dental. The team is also diverse in people and location.

To succeed in this role, you need to thrive in a fast-paced and dynamic environment and commit to service excellence through building effective relationships across the organization as well as our external partners. As a representative of Manulife’s brand, you will be expected to model our values and understand our business strategy and mission.

This is a Hybrid opportunity where you will come into the office Tuesday, Wednesday, Thursday and can work from home on Monday and Friday.

As an Underwriting Manager you will

• Lead, mentor and develop a team of underwriters to ensure high performance and professional growth, and the creation of a positive and productive work environment
• Manage daily operations of the Underwriting area ensuring efficient workflow and processing of policies.
• Ensure underwriting decisions are consistent with our risk management guidelines and compliance regulations.
• Work closely with our internal partners such as Sales, Operations and Product to ensure alignment to our business objectives.
• Serve as a point of contact for escalations and provide expert guidance in complex underwriting issues
• Build and maintain strong external working relationships with our advisors and distributors including presentations to advisors and distribution or office visits when needed.
• Innovative and always looking for opportunities to continually improve our business and serve our customers.

Preferred Qualifications

• Leadership: Ability to lead, mentor and motivate a team to achieve high performance
• Decision making skills: Handle complex underwriting issues and provide direction
• Analytical Skills: Proficiency in assessing risk and making data-driven decisions
• Communication Skills: Written and Verbal communication for interacting with internal and external partners
• Technical Underwriting and Insurance knowledge is an asset
• Problem Solving Skills: Strong problem-solving skills to address underwriting challenges and customer issues, with creative solutions that balance risk and reward
• Interpersonal Skills: Ability to build strong relationships with internal and external partners, including negotiation, influencing and conflict resolutions to manage escalations
• Resilient and adaptable working under business pressures and sales deadlines
• Life-long learner with a dedication to learning and professional development
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https://www.manulifeim.com/institutional/tw/en

Equal Opportunity Employer

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 [e-mail]。

Referenced Salary Location Canada, Full-time Remote

Working Arrangement Hybrid

Salary range is expected to be between $80,700 CAD - $145,260 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.