Transfers Client Experience Leader

Wealthsimple; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading financial technology firm in Toronto is seeking a Client Experience Manager to shape front-line client interactions. This role involves managing client experience processes, leading a motivated team, and improving service by working closely with various departments. Ideal candidates should have strong people management skills and a track record of implementing successful processes. This position offers competitive salary and benefits within a remote-first culture focused on innovation.

Benefits

Competitive salary

Health benefits

Retirement savings matching

20 vacation days

Wellness budget

Qualifications

• 2-4 years of people management experience.
• 4-6 years of experience in establishing new processes/teams.
• Able to demonstrate measurable and meaningful results.

Responsibilities

• Own client experience processes and project management.
• Lead a team of client experience associates.
• Improve employee and client experience continuously.

Skills

People management

Analytical skills

Organizational skills

Collaboration

Communication

Job description

A leading financial technology firm in Toronto is seeking a Client Experience Manager to shape front-line client interactions. This role involves managing client experience processes, leading a motivated team, and improving service by working closely with various departments. Ideal candidates should have strong people management skills and a track record of implementing successful processes. This position offers competitive salary and benefits within a remote-first culture focused on innovation.