Trailer Admin Assistant

Fort Garry Industries; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

A trusted provider of truck and trailer parts is looking for a Trailer Admin Assistant in Langley, BC. This role involves greeting customers, providing administrative support to the sales team, managing a customer database, and performing bookkeeping tasks. Candidates should have a high school diploma, relevant office experience, and proficiency in Salesforce and Microsoft Office. The company offers competitive wages, an annual bonus, and comprehensive benefits including health insurance and an RRSP matching program.

Benefits

Competitive wage and yearly bonus

Health, Dental, Vision benefits

RRSP Matching

Health Spending Account

Gym membership discount

Qualifications

• 2–3 years of general office experience, including administrative support, bookkeeping, and invoicing.
• Experience with CRM systems required, specifically Salesforce.
• Excellent customer service skills with strong commitment to exceeding expectations.

Responsibilities

• Greet and support customers as the first point of contact.
• Liaise between customers and suppliers to resolve inquiries.
• Provide administrative support throughout the sales process.

Skills

Customer service skills

Communication skills

Teamwork

Microsoft Office proficiency

CRM system experience

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Excel

Job description

Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales, and service provider. FGI group of companies has over 500 employees with locations across Canada. With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward‑thinking team shaping the future of the transportation industry.

Our Langley, BC branch has an exciting opportunity for a Trailer Admin Assistant.

What You Will Do

• Greet and support customers as the first on‑site point of contact, ensuring their needs are understood and addressed efficiently.
• Act as a liaison between customers and suppliers to resolve issues, warranties, and inquiries.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Provide administrative support to the trailer sales team throughout the sales process and daily operations.
• Maintain an accurate and up-to-date customer contact database.
• Perform basic bookkeeping and invoicing functions.
• Manage expenses in accordance with FGI policies.
• Prepare weekly sales activity reports, including competitor insights and market conditions.
• Follow supervisory direction and company procedures.
• Advertise and market trailer inventory using approved tools and in alignment with FGI guidelines.
• Support annual inventory count processes.
• May support shipping and delivery of customer orders.
• May pick up orders in the warehouse for delivery and secure cargo (manual or forklift).
• Maintain consistent attendance, punctuality, and adherence to assigned work hours.
• Demonstrate cooperative, team‑oriented behaviour and the ability to work independently.
• Contribute ideas and suggestions to support continuous improvement initiatives.
• Other duties as assigned.

What We Require

• High school diploma or equivalent.
• 2–3 years of general office experience, including administrative support, bookkeeping, and invoicing.
• Experience with a CRM system; background in Salesforce is required.
• High proficiency in Microsoft Office, particularly Excel.
• Experience in aftermarket or heavy‑duty parts is preferred but not required.
• Excellent customer service skills with a strong commitment to exceeding expectations.
• Strong communication skills with the ability to provide clear, detailed information.
• Team‑oriented, cooperative, and able to work independently for extended periods.
• Professionalism, integrity, and adaptability.
• A disciplined and solution‑focused mindset.
• Commitment to workplace safety and operational excellence.

What We Offer

• Competitive wage — PLUS Yearly bonus!
• Great benefits — Health, Dental, Vision, and much, much more
• RRSP Matching
• Health Spending Account — up to $500 per year
• Discount on gym membership
• Retirement Perks
• And an overall great place to be!

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self‑identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do; it’s also the smart thing.