Tour Desk Agent

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in the Canadian Rockies is seeking a Tour Desk Agent to provide exceptional service to guests. Responsibilities include managing tour check-ins, liaising with tour directors, and ensuring positive guest experiences. Ideal candidates will have customer service experience and a valid Driver’s License. This position offers competitive pay of $21.91/hour, as well as additional benefits such as subsidized accommodation, employee travel discounts, and opportunities for career growth within a renowned hospitality group.

Benefits

Starting rate of pay: $21.91/hour

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program discounts

Comprehensive wellness platform

Discounts at Food & Beverage Outlets

Access to staff activities and events

Qualifications

• Previous related experience in the Hospitality Industry an asset.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Provide consistent, professional, and friendly service.
• Act as liaison between Tours and hotel departments.
• Maintain tour email inbox and respond to inquiries.

Skills

Customer service experience

Professional telephone etiquette

Interpersonal skills

Problem-solving abilities

Organizational skills

Education

Valid Driver’s License

Tools

Microsoft Windows applications

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world‑class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Tour Desk Agent. As a Tour Desk Agent with Fairmont Jasper Park Lodge you have the opportunity to provide a welcome experience like no other.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcoming tour guests, making necessary welcome arrangements.
• Dealing with mass check in and check outs for tour groups
• Acting as a liaison between Tours and other departments within the hotel
• Liaise with tour directors, creating and maintaining a positive relationship between the hotel and tour guests
• Ensure all rooming lists are entered in a timely manner and tour room assignments are reviewed prior to the tour arrival
• Maintaining the tour email inbox, responding promptly and professionally to all inquiries
• Promptly and pleasantly handle phone calls and guest messages
• Process and balance postings for each shift
• Maintain Company issued float and balance for each shift
• Ensure that the Tour Desk is appropriately supplied and stocked at all times
• Following all safety and sanitation policies
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Other duties as assigned

Qualifications

• Previous related experience in the Hospitality Industry an asset
• Valid Driver’s License
• Customer service experience required
• Computer literate in Microsoft Windows applications required
• Professional telephone etiquette and excellent organizational, written and verbal communication skills
• Strong interpersonal and problem‑solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast‑paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits

• Starting rate of pay: $21.91/hour
• Subsidized staff accommodation assistance provided
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

About the Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Apply Today

Whether you’re just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]