The North Face: Floor Supervisor - Montreal

VF CORPORATION; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading retail company in Canada is seeking a Supervisor to direct and develop a team of brand associates. This role involves ensuring a best-in-class customer experience and profitability through effective merchandising and operations. Ideal candidates should have at least 1 year of store management experience, strong sales results, and excellent communication skills. The position requires a flexible schedule, including weekends and holidays, and offers competitive pay ranging from $20.60 to $24.90 CAD per hour.

Benefits

Incentive potential

Medical plan options

Diversity and inclusion programs

Qualifications

• 1+ years of store management experience in a fast-paced retail environment.
• Proven ability to meet and exceed sales results.
• Excellent communication skills, both verbal and written.
• Willingness to learn and share knowledge of products and local community.

Responsibilities

• Coach and develop staff to exceed productivity goals.
• Engage customers around products and community events.
• Supervise store activities including opening and closing.
• Support Store Manager in achieving financial objectives.

Skills

Communication skills

Team development

Sales results

Customer engagement

Decision making

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheet software

Job description

Supervisor

As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and in compliance with company standards. You will assume an active role in your own cross‑functional development through the brand’s quarterly DOR rotations and Module‑Based Leadership Training Program.

The North Face, a VF Company At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead. The North Face is the premier exploration company in the world. Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product. We believe that exploration is a mindset - both on the mountain and off the mountain - and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people. By joining The North Face, you will help provide the best gear for our athletes and the modern‑day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.

How You Will Make a Difference

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around The North Face products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensure merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

• 1+ years of store management experience in a fast‑paced, highly engaging retail environment.
• Proven ability to meet and exceed sales results.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks in a fast‑paced store environment.
• Proven ability to meet business goals by driving results through store team.
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base.
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building.
• Excellent decision‑making ability in a fast‑paced environment.
• Detail oriented.
• Proficient computer skills including word processing, spreadsheets, and software programs.

Preferred

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.
• High School Diploma or GED.

Physical

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.).
• Standing required for entire work shift.
• Bend, lift, open and move product up to 50 pounds as needed.
• Use ladders for visual merchandising, light adjustments, and window banner placement.

Free to Be, Inclusion & Diversity

As a purpose‑led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Hiring Range

$20.60 - $24.90 CAD per hour

Compensation

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF?. Detailed information on your benefits will be provided during the hiring process.

Equal Employment Opportunity

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.