Technology Lead - Azure DevOps

Infosys; Mississauga; On-site; CAD 89,000 - 116,000; Full time

Job summary

A global leader in digital services is seeking a Technology Lead in Mississauga. The ideal candidate will have extensive expertise in Python, conversational AI, and experience in architecting chatbot solutions. Key responsibilities include designing fault-tolerant infrastructures, integrating chatbots with enterprise systems, and optimizing performance. Candidates with 4+ years of IT experience and a Bachelor's degree or equivalent are encouraged to apply. This role offers a competitive salary within the specified range for the Ontario region.

Qualifications

• At least 4 years of information technology experience.
• Candidate must be located within commuting distance of Mississauga or willing to relocate.
• Strong experience with chatbot frameworks.

Responsibilities

• Architect scalable, fault-tolerant chatbot infrastructures using cloud platforms.
• Design and build chatbots using Python-based frameworks.
• Implement monitoring, logging, and analytics for chatbot applications.

Skills

Python

Chatbot frameworks (Rasa, LangChain)

REST APIs

Agile execution

LLMs

Education

Bachelor's degree or foreign equivalent

Tools

FastAPI

Flask

MongoDB

Job description

Overview

Infosys is seeking a Technology Lead. The position is for a Technical Lead with strong expertise in Python and conversational AI to design, build, and scale chatbot solutions across enterprise platforms. The ideal candidate will have deep hands-on experience in building intelligent virtual assistants, integrating LLMs, orchestrating backend services, and leading a technical team to deliver high-quality, production-grade conversational applications.

Responsibilities

• Architect scalable, fault-tolerant chatbot infrastructures using cloud platforms.
• Design and build chatbots using Python-based frameworks (e.g., Rasa, LangChain, Flask/FastAPI custom frameworks).
• Work with LLMs (OpenAI, Azure OpenAI, Mistral, Llama, etc.) to build retrieval-augmented generation (RAG) systems and intelligent dialogue flows.
• Integrate chatbots with enterprise systems.
• Implement vector search, embeddings, and knowledge base integrations for contextual responses.
• Create technical documentation, solution diagrams, and implementation plans.
• Ensure chatbot solutions meet enterprise security and compliance standards.
• Optimize performance, latency, and response accuracy of chatbot applications.
• Implement monitoring, logging, analytics, and continuous improvement loops.
• Ensure compliance with client processes and standards.

Required Qualifications

• Candidate must be located within commuting distance of Mississauga, Ontario or willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of information technology experience.
• Candidates authorized to work for any employer in Canada without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Expert-level proficiency in Python (APIs, async programming, application architecture).
• Strong experience with chatbot frameworks, such as Rasa / Rasa Pro, LangChain, Botpress.
• Experience with FastAPI, Flask, Django or other Python microservices frameworks.

Preferred Qualifications

• Strong understanding of REST APIs, message queues, and event-driven architectures.
• Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins).
• Strong analytical and communication skills.
• Competent in Agile execution processes.
• Ability to work in a collaborative, multi-application team environment.
• Hands-on experience with LLMs, Generative AI, RAG systems, embeddings, and vector databases.
• Experience deploying chatbots at scale in enterprise environments.
• Prior work with analytics tools for chatbot performance metrics.
• Knowledge of MLOps workflows and vector store optimization.
• Certifications in cloud (Azure/AWS/GCP) or AI technologies.
• Knowledge of Chatbot Frameworks: Python, Rasa/ RasaPro.
• Knowledge of Web Frameworks: FastAPI, Flask, Django.
• Knowledge of Database: MongoDB, Redis.
• Knowledge of Integration Tools: REST & GraphQL APIs.
• Knowledge of Testing & Debugging Tools: PyTest for unit testing.
• Design and build chatbots using Python-based frameworks (e.g., Rasa, LangChain, Flask/FastAPI custom frameworks).
• Work with LLMs (OpenAI, Azure OpenAI, Mistral, Llama, etc.) to build retrieval-augmented generation (RAG) systems and intelligent dialogue flows.
• Architect scalable, fault-tolerant chatbot infrastructures using cloud platforms.
• Integrate chatbots with enterprise systems.
• Implement vector search, embeddings, and knowledge base integrations for contextual responses.
• Create technical documentation, solution diagrams, and implementation plans.
• Ensure chatbot solutions meet enterprise security and compliance standards.
• Optimize performance, latency, and response accuracy of chatbot applications.
• Implement monitoring, logging, analytics, and continuous improvement loops.
• Ensure compliance with client processes and standards.

Estimated annual compensation range for the candidate based in the below location will be:
Ontario: $ 89,004 to $ 115,491.

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Work Location
Mississauga

Country
Canada

State / Region / Province
Ontario

Company
ITL Canada

Interest Group
Infosys Limited

Domain
Hi -Tech

Skillset
Technology|Cloud Platform|Azure Devops, Technology|Machine Learning|Python, Technology|Microsoft Technologies|Web Services/Restfull API

Job Role
Technology Lead - CAN