Techniciens de service sur le terrain / Field Service Technician Bilingual French/English Quebe[...]

Novasyte (CA08); Quebec; Remote; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise de dispositifs médicaux recherche un Technicien de Service sur le Terrain pour installer et entretenir des dispositifs médicaux dans des hôpitaux. Le candidat idéal doit avoir un diplôme d'associé et au moins 1 an d'expérience dans un environnement médical. Des compétences en dépannage ainsi qu'une connaissance fonctionnelle de l'anglais et du français sont requises. Ce poste nécessite des déplacements constants à l'échelle locale, régionale et nationale.

Benefits

Opportunité de développement technique

Qualifications

• 1+ année d'expérience dans le secteur médical ou technique.
• Connaissance fonctionnelle de l'anglais et du français nécessaire.
• Capacité à travailler de manière autonome ou en équipe.

Responsibilities

• Assurer la communication continue avec le personnel hospitalier.
• Organiser et tester des dispositifs médicaux sur place.
• Compléter d'autres tâches selon les consignes de la direction.

Skills

Compétences en dépannage

Communication efficace

Gestion du temps et organisation

Education

Diplôme d'associé ou formation militaire équivalente

Tools

Microsoft Office

Job description

Job Overview

IQVIA a une opportunité avec l’un des plus grands fabricants de dispositifs médicaux aux États-Unis. Nous vous invitons à postuler si cette offre vous intéresse! Il vous sera demandé de créer un compte, ce qui prend moins d’une minute et ne nécessite qu’un nom d’utilisateur et un mot de passe. Le traitement complet de la demande d’emploi ne prend plus de 5 à 7 minutes.

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Vous devrez soutenir, assurer la liaison avec et/ou travailler avec des clients et/ou fournisseurs d’IQVIA partout au Canada et à travers le monde, par conséquent, une connaissance fonctionnelle de l'anglais, tant à l'écrit qu'à l'oral, est nécessaire à l'exercice des fonctions de ce poste.

You will be required to support, liaise with and/or work with IQVIA customers and/or suppliers across Canada and around the world therefore, a functional knowledge of English, both written and spoken, is necessary to perform the duties of this position.

Position Description

Must be fluent in English and French to be considered.

Our Field Service Technicians experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for medical devices including infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry.

This is a 100% travel position. Local, Regional and National travel required.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, and update medical devices, install, and configure hardware, software, and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full‑time commitment requiring travel locally, regionally, and nationally.
• Assignment‑based schedule with 40‑hour commitment per week and overtime as needed.
• Complete other duties at the discretion of management.

Job Requirements

• Associate degree, or equivalent military training programs, or equivalent biomedical or technical field service experience (1+ years field experience).
• Strong computer skills with the ability to troubleshoot project setup, technical issues, and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills.
• Self‑motivated individual who can work independently or collaboratively within a team.
• Strong time management and organizational skills to ensure on‑time completion of project assignments.
• An active and unrestricted driver license, and a personal vehicle for local work‑related assignments.
• Ability to sit and stand for long periods of time and lift up to 70 pounds.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes to 1 hour of an international or major airport (candidates within 30 miles of a major airport preferred). Weekly travel required.

Beneficial Qualifications

• Background in biomedical, networking, military, or field‑based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting Microsoft Office applications, including Outlook, Excel, Word, and OneNote.

Equal Opportunity Employment

IQVIA is proud to be an equal‑opportunity employer and we are committed to creating a diverse and inclusive environment. We do not discriminate on the basis of any applicable prohibited ground of discrimination, including but not limited to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. Accommodations for applicants with disabilities are available at all stages of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to disclose this during the recruitment process so that IQVIA can appropriately accommodate you.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.