Technician - Advanced

Bell Canada; Montreal; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading telecommunications company in Montreal is looking for a candidate for the 9-1-1 Control Center. Responsibilities include managing outages, analyzing 9-1-1 systems, and supporting service requests. Essential qualifications include a diploma in electronics or telecommunications. The position is hybrid and requires availability for evening, night, and weekend shifts.

Benefits

Comprehensive medical, dental, and vision benefits

35% discount on services

Flexible work hours

Qualifications

• Candidates must have English language skills required for interactions with English-speaking clients.
• Adequate knowledge of French is required for positions in Quebec.

Responsibilities

• React quickly and find solutions to outages or major impacts on the 9-1-1 network.
• Perform surveillance and analysis of 9-1-1 systems.
• Answer support requests and do appropriate follow-up.
• Document in a ticketing system all troubles and actions taken.
• Work autonomously with minimal supervision.

Skills

Basic knowledge on Voice and Data networks

Basic knowledge in computers/workstations

Ability to multi-task and manage multiple issues at the same time

Ability to make decisions promptly and manage risks while under pressure

Analytical thinking and problem solving abilities

Education

A college diploma in electronics or telecommunications, or equivalent work experience

A minimum of a high school diploma

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Name and description of hiring department:

The 9-1-1 Control Center is responsible to support 9-1-1 Service requests for PSAPs and ONPs

Main Job Duties / Accountabilities include:

• React quickly and find solutions to outages or major impacts on the 9-1-1 network respecting criteria established by the 9-1-1 team such as application of reroutes in case 9-1-1 centers have to go to their backup sites
• Perform surveillance and analysis of 9-1-1 systems (voice, data and IP network: DMS, IPVPN LAN/WAN, ISN network and MPLS)
• Answer support requests from different key players and do the appropriate follow-up
• Analysis of 9-1-1 logs, wireless/wireline phone trace, address requests, AULs, and line testing on phantom calls received at 9-1-1 call centers using Info-DMS/ ACUT/TIM/BCRIS/PAIRE/CNA/NCMS/NM1
• Document in a ticketing system all troubles, problems and actions taken on the 9-1-1 network
• Perform other tasks related to 9-1-1 operations such as running scripts, 9-1-1 system cleanup, statistics, etc.
• Act as a team player with a focus on customer satisfaction
• Work autonomously with minimal supervision
• Organize and prioritize tasks in a dynamic environment
• As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

Prerequisite:

Candidates who are part of the Craft and Services bargaining unit must have:

• A college diploma in electronics or telecommunications, or equivalent work experience

Candidates from outside the Craft and Services bargaining unit must have:

• A college diploma in electronics or telecommunications, or equivalent work experience
• A minimum of a high school diploma
• English language skills required: Interactions with English-speaking clients or individuals residing outside Quebec

Essential Qualifications / Skills:

• Basic knowledge on Voice and Data networks
• Basic knowledge in computers/workstations
• Ability to multi-task and manage multiple issues at the same time
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem solving abilities

Working Conditions:

This is a 24/7 operation and the requirement for this position is to be available to work on evening/night and weekend shifts. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular – Full Time

Work Arrangement: Hybrid

Application Deadline: 12/11/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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