Technical Support Specialist

Kontron Europe; Blainville; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Blainville is seeking a Technical Support Specialist to deliver exceptional support to global customers. The ideal candidate will provide technical expertise, manage customer relationships, and conduct trainings. A Bachelor's degree, bilingualism in English and French, and at least 2 years in technical support are required. This role offers a competitive salary, generous vacation, and a good work-life balance, including options to work from home.

Benefits

Competitive salary

Generous vacation policy

Collective insurance program

Remote work options

Professional development training

Modern facility

Qualifications

• Minimum of 2 years in technical support or sustaining engineering activities.
• Experience with network administration in servers or virtualized environments.

Responsibilities

• Provide technical expertise to support sales force.
• Manage technical relationships and troubleshoot customer issues.
• Conduct technical trainings on Kontron solutions.

Skills

Customer centricity

Strong communication skills

Self-motivation

Problem-solving

Bilingual (English and French)

Education

Bachelor’s degree or equivalent experience

Tools

Linux-based systems

Network stack knowledge

Job description

Overview

Kontron Canada is looking for a Technical Support Specialist to provide outstanding support to our global corporate customers.

Responsibilities

• Provide technical expertise to support our sales force to promote interest in Kontron solutions and to help closing business;
• Capture customers’ needs, identify and proactively tailor creative and innovative solutions to customers’ particular requirements while preserving profitability for both parties;
• Manage technical relationship with the corporate customers while taking ownership of information research, troubleshooting, diagnosis and resolution of the customer’s technical issues both in challenging dense server applications and software lifecycle maintenance;
• Provide various services and world class technical expertise which may involve going at a corporate customer’s site, if needed;
• Manage customer complaints;
• Prepare and conduct technical trainings on the latest Kontron solutions, tools and technologies, if needed.

Qualifications

• Education: Bachelor’s degree or equivalent experience;
• Specialization: Computer engineering or electrical engineering;
• Experience: Ideally a minimum of 2 years in technical support or sustaining engineering activities, as well as network administration experience, mainly with servers and/or integrated solutions to services in virtualized environments (OpenStack, VMWare);
• Profile: Customer centric, strong communication and interpersonal skills, tact and firmness, self-motivated and determined, readily takes ownership, responsible with good organizational capacities, leadership, resourcefulness, works well under stress, ability to work effectively in a group or independently, and ready to travel a few times per year;
• Assets: Good knowledge of electronic components with administrative experience and troubleshooting of Linux-based systems, great understanding of the network stack (especially L2 and L3 technologies), processor boards, and/or integrated solutions based on Intel architecture in telecom/datacom, industrial, medical or other types of applications;
• Languages: Bilingual (English and French) written and spoken, as you will be dealing with global customers.

Benefits

• A competitive salary;
• A generous vacation policy and a large number of personal days;
• An advantageous collective insurance program, including telemedicine;
• A collective RRSP program in which Kontron Canada contributes;
• Good balance between work-family-personal life, including working from home if desired;
• Social and sports activities, including access to a volleyball and soccer field;
• Various training for your professional development;
• A stimulating career path in various sectors of activity;
• Dedicated days for individual and team innovation projects;
• A modern facility with state of the art equipment;
• And much more…

By submitting a resume, the candidate acknowledges that Kontron will have access to the personal information contained therein and that Kontron may share this personal information in accordance with the Policy regarding the management of personal information published at https://www.kontron.com/en/terms-and-conditions for the purposes of evaluating his(her) application.