Technical Support Representative

OSI Systems, Inc.; Remote; CAD 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a dedicated professional to ensure quality service and customer satisfaction. This role involves preventive and corrective maintenance, system implementation, and business growth within Quebec. The ideal candidate will possess excellent French and English communication skills, strong technical abilities, and must be self-motivated. Up to 50% travel is required, including possible travel to the U.S. for training. Join us in making a difference in patient care.

Qualifications

• Excellent technical and communication skills in French and English.
• Ability to independently manage time and schedules.
• Good driving record and ability to travel to the U.S. for training.

Responsibilities

• Maintain quality service and customer satisfaction.
• Schedule and complete preventive and corrective maintenance.
• Implement systems and increase service and supplies business.

Skills

Technical skills

Communication skills in French

Communication skills in English

Time management

Basic business acumen

Job description

Overview

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

While we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for Quality Service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach, and increasing the service and supplies, and accessories business within the territory. Excellent technical and communication skills in French and English are required to positively interact with customers and company personnel. Successful candidates will be self-starters who can independently manage their time and schedules, possess basic business acumen, and effectively communicate at all levels of the organization.

This field position requires up to 50% travel in Quebec and other locations as needed. You must be based in Quebec and have a good driving record. You must also have the ability to travel to the U.S. for training.