Technical Support Manager

Stir Consulting; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A dynamic consulting firm is seeking a Strategic Technical Manager in Toronto, Ontario to lead technology initiatives across multiple teams. This position requires over 10 years of IT experience, with a minimum of 7 years in a leadership role, and excellent technical skills, particularly with Broadridge Dataphile. The ideal candidate will have a solid understanding of the Canadian brokerage industry and a degree in Computer Science or Engineering. Bilingual skills in French and English are a significant advantage.

Qualifications

• 10+ years of IT experience, with at least 7 in a leadership role.
• Solid knowledge of the Canadian brokerage industry.
• Bilingual in French and English is a plus.

Responsibilities

• Drive key tech initiatives and maintain smooth operations.
• Support audits and mentor teammates.
• Contribute to big-picture planning and address technical issues.

Skills

Problem-solving

Collaboration

Communication

Technical expertise

System improvement

Education

Degree in Computer Science or Engineering

Tools

Broadridge Dataphile

Job description

The Strategic Technical Manager plays a hands-on, high-impact role in driving key tech initiatives and keeping operations running smoothly across multiple teams including Architecture, Development, Business Analysis, and Support. Reporting to the Director of Business and Application Support, this role is all about problem-solving, collaboration, and making things better, faster, and more efficient. You'll be a go-to expert for complex technical issues, contribute to big-picture planning, support audits, and mentor teammates all while helping to create a positive, solutions-focused environment where great ideas can thrive.

Were looking for someone who brings deep IT experience (10+ years, with at least 7 in a leadership role), solid knowledge of the Canadian brokerage industry, and strong technical skills especially with tools like Broadridge Dataphile. If you're great at connecting with people, thrive on improving systems, and can juggle both strategic projects and day-to-day problem-solving, this role could be a great fit. A background in Computer Science or Engineering is ideal, and if you're bilingual in French and English or have industry certifications like CSC or IFIC, that's a big plus!