Technical Support & Incident Triage Specialist

Snatch UP Jobs; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in logistics analytics is looking for a Technical Support Specialist in Quebec. This role involves managing technical assessments and acting as a liaison between teams. Candidates should have 1-2 years of experience in technical support, excellent skills in Jira, and some knowledge in logistics or supply chain. Strong communication and problem-solving skills are essential for success in troubleshooting complex issues and ensuring client satisfaction.

Qualifications

• 1-2 years of experience in Technical Support or related fields.
• Mastery of Jira and other modern ticketing systems.
• Experience in Logistics or Supply Chain is preferred.
• Basic coding skills in SQL or Python.

Responsibilities

• Serve as the primary intake point for bugs and development requests.
• Break down complex requests into actionable tasks.
• Act as a liaison between Engineering, Product, and Operations.
• Maintain organized backlogs in Jira.
• Support post-incident reviews.

Skills

Technical Support

Application Support

Problem-Solving

Communication

Logistics Knowledge

Tools

Jira

SQL

Python

Job description

A global leader in logistics analytics is looking for a Technical Support Specialist in Quebec. This role involves managing technical assessments and acting as a liaison between teams. Candidates should have 1-2 years of experience in technical support, excellent skills in Jira, and some knowledge in logistics or supply chain. Strong communication and problem-solving skills are essential for success in troubleshooting complex issues and ensuring client satisfaction.