Technical Support Engineer — 24/7 On-Call & Remote

Interfaceware, Inc.; Remote; CAD 100,000 - 125,000; Full time

Job summary

A healthcare IT integration company is seeking a Technical Support Engineer to resolve client issues through various communication channels. The ideal candidate is a creative problem-solver with knowledge in programming languages and systems networking. Responsibilities include taking full ownership of customer issues, providing exceptional support, and assisting in client setup. This role offers a 100% virtual work environment, 3 weeks holiday to start, and a comprehensive health benefits package.

Benefits

3 weeks holiday

Comprehensive health benefits

100% virtual work environment

Qualifications

• Knowledge in one or more programming languages with system networking understanding.
• Post-secondary education or equivalent experience in a technical field.
• Strong interpersonal skills and effective team player.

Responsibilities

• Take full ownership of customer issues without supervision.
• Resolve technical issues in a timely manner.
• Assist with customer setup and transfer requests.

Skills

Problem-solving

Programming languages (Lua, SQL, XML, Python, JavaScript, HTML, Java)

System networking (HTTP, TCP/IP, SMTP, FTP, SSL)

Interpersonal skills

Communication skills

Education

Post-secondary education in technical field (Software Engineering, Computer Science, etc.)

Job description

A healthcare IT integration company is seeking a Technical Support Engineer to resolve client issues through various communication channels. The ideal candidate is a creative problem-solver with knowledge in programming languages and systems networking. Responsibilities include taking full ownership of customer issues, providing exceptional support, and assisting in client setup. This role offers a 100% virtual work environment, 3 weeks holiday to start, and a comprehensive health benefits package.