Technical Support Engineer

Everflow - Partner Marketing Platform; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS company is seeking a Technical Support Engineer. In this role, you will become an expert on the platform and ensure customer satisfaction through problem-solving and collaboration with various teams. The ideal candidate should have 3-5 years of experience, a college degree, strong customer service skills, and familiarity with tools like Git and Jira. Enjoy benefits like unlimited PTO and wellness stipends in a dynamic environment.

Benefits

Employer Covered Medical Insurance

Unlimited PTO

Wellness Stipend

Cell Phone Stipend

Annual Home Office Stipend

Annual Education Stipend

Employee Referral Bonus

Qualifications

• 3-5 years experience in a similar role.
• Demonstrate an affinity for SaaS products that handle CRM, Accounting, tracking, analytics.

Responsibilities

• Work with stakeholders and cross-functional teams to brainstorm and debug issues.
• Create and effectively communicate solutions to customers.
• Collaborate with Engineering, QA and Product resources to escalate critical issues.

Skills

Customer service oriented

Creative thinker

Ability to communicate technical concepts

Education

College Degree or equivalent

Tools

Git

Jira

Google Cloud Services

Job description

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company (over $27M ARR) that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including Mutual of Omaha , ClassPass , and Tapjoy .

About the role

We are seeking a detail-oriented and experienced Technical Support Engineer to join our team. In this role, the employee will become an expert in Everflow's platform from a technical and feature perspective and act as an expert solutions provider to our internal Customer Support Team. They will successfully maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues

What you'll do

Recurring Tasks and Projects:

• Work with stakeholders and cross functional teams to brainstorm and debug issues
• Create solutions and effectively communicate (written, verbal) those to customers
• Prioritize, answer, and implement creative solutions for customers including performing analysis, definition and development of custom integrations with third-party and proprietary systems
• Collaborate with Engineering, QA and Product resources to escalate critical issues
• Join in Customer calls as technical resource when appropriate
• Help ensure that our internal FAQ and technical resources are organized and up to date
• Participate in testing of new and updated products and provide feedback

Qualifications

• Customer service oriented
• Quick learner with a can-do attitude
• Creative thinker and strategic problem solver
• Ability to communicate technical concepts clearly and effectively, both written and orally
• Demonstrate an affinity for SaaS products that handle CRM, Accounting, tracking, analytics and other areas

Requirements

• College Degree or equivalent
• 3-5 years experience in a similar role
• Familiarity with version control, defect tracking (Git, Jira)
• Experience with Google Cloud Services

Compensation

• Employer Covered Medical Insurance
• Unlimited PTO
• Wellness Stipend
• Cell Phone Stipend
• Annual Home Office Stipend
• Annual Education Stipend
• Employee Referral Bonus

Join Our Exceptional Team

Dive into a role where respect, ownership, and mindfulness define our culture. As a valued team member, you'll enjoy the freedom to innovate and excel, supported by the tools and equipment you need to succeed.

Balance, Growth, and Connection

Work/Life Harmony: Embrace unlimited PTO and a healthy balance that respects your life outside work.

Continuous Growth: Regular feedback and discussions about your career path keep you moving forward.

Inclusive Community: Be part of a welcoming, engaging workplace that celebrates diversity and fun.

We offer a dynamic environment where excellence is rewarded, your well-being is a priority, and every day brings a chance to make meaningful connections. Ready for a truly rewarding challenge? We're excited to meet you.