Technical Support Engineer

IC 360 Solutions; Ottawa; Hybrid; CAD 55,000 - 70,000; Full time

Job summary

A growing tech company in Ottawa, Ontario, is seeking a Technical Support Engineer to deliver cloud technology solutions. The role focuses on Microsoft 365 and Azure services, requiring a passion for technology and a commitment to excellence. You will support external clients, troubleshoot issues, and work alongside experienced professionals. Competitive salary and a flexible work-from-home approach are offered.

Benefits

Competitive salary

Professional development opportunities

Comprehensive health, dental, and vision benefits

Flexible work-from-home approach

Qualifications

• 1+ years of corporate service desk support experience.
• At least 1 year of experience with Microsoft 365.
• Ambition to grow into a Consultant role, working on diverse projects with clients.
• A passion for continuous learning and adapting to technological advancements.

Responsibilities

• Provide support in cloud technology architecture and implementation.
• Respond to front-line tickets and diagnose system issues.
• Assist with configuration of cloud technologies including Office 365 and Azure.
• Collaborate to advise clients on technical architecture.

Skills

Corporate service desk support experience

Experience with Microsoft 365

Bilingual (French/English)

IT Infrastructure knowledge

Light scripting (Batch, PowerShell)

Tools

Microsoft 365

Azure

Intune

Exchange

Active Directory

Job description

Position: Technical Support Engineer

Location: Hybrid (Ottawa, Ontario)

Type: Permanent, Full-time

Salary Range: $55,000 to $70,000 + Benefits

Vacancy: Existing Position

Start: As soon as possible

ABOUT IC 360

IC 360 is a dynamic and growing company focused on modernizing IT infrastructure for our clients and providing managed services for the modern IT infrastructure. We deliver cutting-edge solutions that help businesses stay competitive in the digital era. By joining our team, you'll be at the forefront of technological innovation, collaborating with a team of solution-oriented consultants, implementers, and operators, all dedicated to helping our clients leverage technology to enhance their business efficiency.

We’ve selected Microsoft 365 and Azure as the foundational ecosystem of our Technology solutions. We leverage many other tools to deliver on our mandate with clients.

THE OPPORTUNITY

Join our team at IC 360, where you'll work with external clients to deploy innovative technology alongside a talented group of professionals. You’ll collaborate closely with Systems Engineers on projects and quickly learn best practices through hands-on experience. We take pride in delivering high-quality solutions to clients who prioritize and invest in doing things right, allowing you to implement the most advanced technologies.

At IC 360, we embrace the ever-changing world of technology. Here, you’ll have the chance to expand your expertise, focusing less on traditional infrastructure and more on the strategic use of applications, data, automation, and analytics.

The ideal candidate will be/have:

• 1+ years of corporate service desk support experience
• At least 1 year of experience with Microsoft 365
• Ambition to grow into a Consultant role, working on diverse projects with clients
• A passion for continuous learning and adapting to technological advancements

RESPONSIBILITIES

The Employee is to generally provide support in the areas of cloud technology architecture and implementation, with emphasis on Microsoft cloud technologies.

Specifically, the Employee will:

• Respond to front-line tickets from Managed Services clients, diagnosing and troubleshooting system issues to identify root causes of outages.
• Provide support for projects involving the integration and consolidation of enterprise technology platforms.
• Assist with the configuration of cloud technologies, focusing on but not limited to Microsoft Office 365, Azure, and AWS.
• Support the underlying infrastructure for cloud services, including networking (switching, routing, firewalls) and Windows Servers.
• Make recommendations on technology standards within IC 360 to ensure efficient deployment of platforms for clients.
• Collaborate with the team to advise clients on technical architecture and assist in planning their technology solutions.
• Contribute to the development and implementation of security management plans for applications used by clients and external personnel.
• Support project teams and vendors involved in designing, developing, and maintaining business-critical systems and data warehouses.
• Provide input to Senior Systems Engineers on server configurations and infrastructure improvements for application enablement.
• Offer technical advice during the selection process of hardware and software solutions for systems or applications.
• Develop and maintain documentation for applications and platforms.
• Coordinate with third-party vendors to support client technology deployments.
• Contribute to the creation of business cases and assessment reports by providing technical insights.
• Help prepare and present tactical and strategic plans for technology system development and integration.
• Conduct research on new technologies when necessary.
• Assist Technical Account Managers in supporting large Managed Services clients, especially where third-party contractors handle front-line service desk duties.
• Perform other duties as needed.

REQUIRED SKILLS

• Bilingual (French/English) preferred
• At least 1 year of experience providing corporate/organizational service desk support
• At least 1 year of experience administering: Microsoft 365 / Exchange, Azure, Intune / Endpoint Management, Active Directory and related on-premise systems (File servers, Remote Management Tools, GPO, DNS, DHCP, Exchange)
• Working knowledge of IT Infrastructure including networking, storage, servers, and industry-standard applications.
• Desire to innovate and continuously make recommendations for improvement.
• Light scripting (Batch, PowerShell, etc.)

WHAT WE OFFER

• Competitive salary.
• Opportunity to work with industry leaders and innovative technology solutions.
• Professional development and growth opportunities.
• A collaborative and supportive team environment.
• Comprehensive health, dental, and vision benefits.
• A primarily flexible work-from-home approach, with some onsite client meetings and team meetings.

ARTIFICIAL INTELLIGENCE AT IC 360

• IC 360 does not use artificial intelligence in its recruitment process.