Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Wainwright; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking an enthusiastic individual for a remote customer support role in Wainwright, Alberta. Applicants should have experience in customer service and problem-solving. The position offers flexible work hours, paid training, and career growth opportunities. Responsibilities include resolving technical issues and providing exceptional customer experiences. Join a diverse and inclusive culture while accessing wellness programs.

Benefits

Salary up to $21.49/hr

Paid training

Performance-based incentives

Health and wellness programs

Diverse company culture

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Problem-solving skills

Multi-tasking

Proficiency in computer navigation

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Salary up to $21.49/hr, plus performance-based incentives
• Paid training and performance-based incentives
• Opportunities for career growth and personal development, with 80% of managers promoted from within
• Work-from-home convenience, providing flexibility in your work environment
• Access to health and wellness programs and employee assistance programs
• Diverse and inclusive company culture with networking opportunities and support groups

Responsibilities

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences

Qualifications

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

Preferred Qualifications

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from in your home
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing

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