Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Representative in Medicine Hat, Canada. You will provide inbound support, resolve technical issues, and deliver outstanding customer experiences. Ideal candidates have strong relationship-building skills and a high school diploma. The role offers work-from-home flexibility and career advancement opportunities.

Benefits

Salary up to $21.49/hr

Comprehensive benefits

DailyPay enrollment option

Career advancement opportunities

Qualifications

• 1+ year of customer service experience required.
• Ability to work an evening or overnight schedule.
• Proficiency in fast-paced environments.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to client products.
• Deliver exceptional customer experiences focused on problem-solving.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Technical support

Education

High school diploma or GED

Tools

PC navigation skills

Job description

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of leaders promoted from within
• Work-from-home convenience with a supportive and inclusive company culture
• Participation in diverse employee networking groups and health and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, such as smartphones and tablets
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Proficiency in fast-paced multi-tasking and problem-solving skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A quiet, distraction-free environment to work from at home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.