Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Guelph; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider is seeking candidates for a remote customer support role. Responsibilities include resolving technical issues and delivering exceptional customer experiences. Ideal candidates have over 1 year in customer service and strong problem-solving skills. Opportunities for career advancement and a comprehensive benefits package are included.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid training

Lucrative employee referral bonuses

Qualifications

• 1+ year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• Ability to work an evening or overnight schedule.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Salary up to $21.49/hr plus performance-based incentives
• Opportunity for career advancement and personal development within a global organization
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to health and wellness programs, mentorship opportunities, and various employee resource groups
• Paid training and lucrative employee referral bonuses

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences

What is Required (Qualifications)

• 1+ year of customer service experience
• Ability to work an evening or overnight schedule
• A high school diploma or GED
• Strong problem-solving skills and ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience preferred
• Familiarity with iOS and/or MacOS or comparable technology
• A quiet, distraction-free environment to work from at home

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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