Technical Support / Customer Service Representative-Remote (Night Shift)

Concentrix; Airdrie; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for individuals in Airdrie to provide inbound customer support. Candidates will resolve technical issues and deliver excellent customer experiences. With a base salary of $21.49/hr and amazing growth opportunities, this remote job offers paid training and a supportive culture. Join us and enhance your career in a thriving environment!

Benefits

Base salary of $21.49/hr

Performance-based incentives

Paid training

Comprehensive benefits package

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work evening or overnight shifts.
• Quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Deliver exceptional customer experiences while offering products.

Skills

Customer service experience

Problem-solving skills

Strong computer navigation skills

Education

High school diploma or GED

Job description

Overview

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity

• Base salary of $21.49/hr, plus performance-based incentives
• DailyPay enrollment option to access pay "early"
• Paid training and lucrative employee referral bonus opportunities
• Work-from-home convenience with a supportive remote work culture
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunities for career growth with over 80% of management positions filled internally

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products such as smartphones, tablets, and computers
• Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work evening or overnight shifts
• High school diploma or GED
• Strong problem-solving skills and eagerness to learn new technologies
• Quiet, distraction-free home environment for remote work

How to Stand Out (Preferred Qualifications)

• Experience in technical support is preferred
• Strong computer navigation skills and knowledge of PC systems
• Familiarity with iOS and/or MacOS technology

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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