Technical Support Analyst

Onico Solutions; Richmond Hill; On-site; CAD 45,000 - 50,000; Full time

Job summary

A leading company in technology solutions is seeking a Technical Support Analyst for a minimum 6-month contract with potential extension. The role includes providing exceptional tech support, managing user access, and ensuring compliance with IT service levels, all while working closely with IT Operations and Engineering teams.

Qualifications

• Minimum 2 years of experience as a technical support analyst.
• Ability to support remote users over the phone.
• Excellent written and oral communications skills.

Responsibilities

• Provide exceptional technical support for hardware and software.
• Support remote users through various methods, including phone.
• Perform user management on Active Directory and Exchange.

Skills

Customer Service

Troubleshooting

Technical Support

Organizational Skills

Communication

Education

Degree or diploma in computer science

Job description

Technical Support Analyst is responsible for providing exceptional levels of technical support and is responsible for administrating, supporting, maintaining and securing all of our client’s hardware, software and technology services that support their core business operations.

Responsibilities

• Desktop Hardware support/troubleshooting
• Software and Application installation and troubleshooting (Windows 7/10, Exchange/Outlook, Microsoft Office Suite, LANDesk, Cisco Jabber and various others)
• Telephony (working with Conference room equipment, Cell Phones, Cisco VoIP)
• Wireless Services (WAP)
• Mobile devices (IOS Apps and Android)
• Account Administration and Access Control
• Provide timely, professional, and reliable technical support to all staff
• Ensure incidents and service requests are actioned according to defined IT service levels
• Work closely with IT Operations & Engineering and Information Security to troubleshoot and resolve issues
• Support remote users through the telephone and using remote access tools
• Troubleshoot client hardware and software issues (laptops and desktops)
• Resolves hardware issues and coordinates appropriate technical or professional service technicians
• Deploy images, maintain hardware Inventory and Software licenses to ensure compliance

Account Administration and Access Control

• Perform User Management activities on:
• Active Directory
• Exchange

Qualifications

• Minimum 2 years of experience as a technical support analyst
• Customer Service focus and a positive attitude
• Ability to work in a fast-paced environment
• Being able to show compassion, sensitivity and have a sense of humor with others
• Ability to support remote users over the phone
• Degree or diploma in computer science, or equivalent education and experience
• Excellent written and oral communications skills
• Strong organizational and multitasking skills
• Positive, self-motivated, adaptable, quick learner

This is a minimum 6 month contract with likely extension located in Etobicoke, ON with an annual salary of $45,000.00 – $50,000.00.