Technical Support Analyst

Cooke Aquaculture; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global seafood company in Canada is looking for a Technical Support Analyst to manage infrastructure systems and ensure timely support. Responsibilities include hardware installation, prioritizing service requests, and collaborating with teams. The role offers full-time employment with a competitive benefits package, including health coverage, retirement savings support, and career development opportunities. If you are proactive and detail-oriented, apply now to join a supportive team environment.

Benefits

Health Benefits including dental and vision

Life and disability insurance

Employee Assistance Program (EAP)

RRSP matching

Paid vacation and holidays

Wellness programs

Professional growth opportunities

Employee discounts

On-site parking

Qualifications

• Experience with hardware and software issue investigation and resolution.
• Willingness to work extended hours including on-call shifts.

Responsibilities

• Implement and support various infrastructure systems.
• Prioritize service desk requests and manage communication effectively.
• Contribute to knowledge management documentation.
• Complete all tasks in adherence to company standards.

Skills

Network device installation

Experience with VOIP and collaboration endpoints

Mobile Device Management (MDM) including Intune

Cisco Routing, Switching and Wireless

Experience with MAC OS

Dependability and strong work ethic

Ability to work independently

Troubleshooting complex systems issues

Job description

Cooke is a global seafood company with operations in North America, Europe, South America and Australia. Our company's success is driven by our dynamic, highly skilled, and innovative management team, supported by dedicated employees who live in coastal communities and contribute to the local area's economy and sense of community.

The Role

Reporting to the Technical Support Manager, the Technical Support Analyst plays a key role in the implementation, administration, support, and documentation of various infrastructure systems. This position requires strong prioritization and time management skills to ensure all support requests are updated and resolved in a timely manner. The analyst is also responsible for escalating issues to the Incident Coordinator when service level objectives (SLOs) are at risk of being breached. A proactive and detail-oriented approach is essential to maintain high standards of service delivery and operational efficiency.

Core responsibilities will include:

• Infrastructure installation - Network Switches, Racks, Access Points. Production equipment including Hand Scanners, Printers
• Service Desk phone calls, emails - prioritizing work based on urgency, aging requests
• Global infrastructure projects and support, as required
• Contribute document updates for Knowledge Management
• Ability to travel to local sites for support when required
• Identify and investigation of hardware and software issues, performing root cause analysis, and implementing an action plan for the resolution
• All responsibilities to be completed in adherence to global company standards and best practices

Skills and experience required:

• Experience with network device installation
• Experience with VOIP and collaboration endpoints
• Experience with Mobile Device Management (MDM), including Intune
• Experience with Cisco Routing, Switching and Wireless considered an asset
• Experience with MAC OS
• Dependability with a great work ethic, demonstrated initiative, ownership of issues and an exceptional attitude
• Willingness and ability to work extended hours, including weekly on-call rotating shift with Service Desk team
• Ability to work independently and produce results
• Demonstrated self-starter, able to prioritize tasks and stay organized
• Experience troubleshooting complex systems issues is strongly preferred
• Must be comfortable working in a collaborative team environment
• Must be comfortable with ladders and boarding vessels

Join our team and enjoy the benefits of full-time year-round employment with competitive rates and a comprehensive benefits package tailored to support your well-being and career growth.

Benefits Package:

• Health Benefits: Includes coverage for dental, vision, and extended medical care.
• Insurance: Life and disability insurance provided for financial security.
• Support Services: Access to an Employee Assistance Program (EAP).
• Financial Planning: Opportunity for RRSP matching to support your retirement savings.
• Time Off: Paid vacation, holidays, and sick leave for work-life balance.
• Wellness: Wellness programs and access to on-site gym facilities (available in some locations).
• Career Development: Professional growth opportunities and avenues for advancement.
• Perks: Employee discounts on company products or services.
• Convenience: On-site parking or parking allowance.

If you're looking to join a supportive team environment with opportunities for personal and professional development, apply now and become part of our dynamic team.

The Why

Why Cooke? Simple - because we are a company that rewards initiative, resourcefulness, and work ethic. We will champion your growth and provide you with the platform to create your path, your career, and your future.

NOTE: The recruiter is reviewing and interviewing eligible applicants for this position as they are received. If you are interested in this posting, you are encouraged to apply as soon as possible.