Technical Solutions Representative

DXC Technology; Winnipeg; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading technology company located in Manitoba is seeking a Technical Solutions Representative to provide Level 1 support while assisting customers with technical issues. Responsibilities include troubleshooting software and hardware problems, maintaining communication with customers, and logging inquiries. The ideal candidate should have a high school diploma and 1-2 years of technical or customer support experience. Strong communication, interpersonal, and organization skills are required for this role, working either during the day, evening, or night shifts.

Qualifications

• 1-2 years of technical or customer support experience.
• Experience with company products and operating systems.
• Ability to work individually and in a team environment.

Responsibilities

• Assist customers in resolving technical problems.
• Follow up to ensure customer inquiries are resolved.
• Log and track inquiries using a problem management database.

Skills

Interpersonal skills

Strong communication skills

Organization skills

Analytical skills

Problem-solving skills

Leadership skills

Education

High school diploma or G.E.D.

Job description

Job Description:

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and respond to all customer inquiries to ensure customer needs are met.

Candidate must live in Manitoba

Responsibilities

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintain history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends.

Knowledge and Skills

• Interpersonal skills to interact with customers and team members.
• Strong communication skills.
• Organization skills to balance and prioritize work.
• Good analytical and problem-solving skills.
• Leadership skills to mentor and provide guidance to less experienced personnel.
• Ability to work individually as well as in a team environment, work environment and office environment.

Other

• Candidate must reside in Manitoba
• 7 x 24 8-hour shift

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.