Technical Services Technician

Sonova Group; Kitchener; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A leading innovator in hearing care solutions is looking for a Product Development Specialist in Kitchener, Canada. The role involves building and testing prototypes, conducting production trial runs, and maintaining inventory. Candidates should have a College Diploma in Process Design and over 5 years of relevant experience in a regulated medical devices environment. Offers flexible hybrid work, mentorship programs, and a rich benefits package.

Benefits

Rich benefits plan, including wellness benefit

Mentorship program

Flexible hybrid work model

Qualifications

• 5+ years of experience in a similar role.
• Experience in a regulated medical devices industry.
• Ability to maintain inventory and assist with assembly instructions.

Responsibilities

• Builds, tests, and verifies initial prototype models of potential new products.
• Participates in Production Trial Runs (PTR) and provides feedback.
• Maintains inventory of required parts in the prototype area.

Skills

Cross-functional project work

Collaboration

Ability to influence others

Education

College Diploma in Process Design

Job description

Select how often (in days) to receive an alert:

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

This role is responsible for the initial build of new development projects as well as assembly of products, and qualification of processes required for OC and GC Manufacturing sites.

Responsibilities

• Working as part of the Product Development team, builds, tests and verifies initial prototype models of potential new products.
• Participates in Production Trial Runs (PTR) providing comments directly into the SharePoint PTR repository.
• Provides feedback as to concerns regarding manufacturability of products and potential difficulties of assembly builds. Recommends improvements /changes to products and/or processes.
• Assists in the preparation of assembly instructions and drawings.
• Builds or modifies specialized parts or components required by other R&D team leads.
• Assembles or modifies specialized parts to be used in production at our main Operating Centers or in support of products and processes in our Group Company labs.
• Maintains an inventory of required parts in the prototype area, requesting more parts when inventory requires replenishment.
• Performs other duties as required by Manager.

More about you

• College Diploma in Process Design. In the absence of an academic degree, candidates must be able to demonstrate a successful track record in a relevant field.
• 5+ years of experience in a similar role
• Extensive experience in cross-functional project work and collaboration
• Experience in working a regulated, medical devices industry
• Established ability to positively motivate and influence others to build a strong team
• A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
• Don\'t meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please [e-mail]

What we offer

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans
• Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.