Technical Services Specialist I

Absorb Technology; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading software company in Canada is seeking a Technical Services Specialist who excels in client-facing and technical roles. Responsibilities include managing projects, implementing integrations, and ensuring client satisfaction. The ideal candidate will have at least 2 years of experience in SaaS integration, strong communication skills, and proficiency in technical tools like Zendesk and SQL. This position offers flexible remote work arrangements and comprehensive benefits.

Benefits

Flexible work arrangements

Comprehensive Health and Wellness Benefits

New Hire Equipment Allowance

Career growth opportunities

Qualifications

• Minimum 2 years’ experience implementing integration solutions for a SaaS software company or similar.
• Strong Communication skills (both written and oral) and presentation capabilities.
• Experience implementing, training, and/or managing data migrations for a SaaS software.

Responsibilities

• Scoping, implementing, and maintaining technical service products using Absorb’s software stack.
• Gathering and documenting project requirements and developing achievable timelines.
• Managing client projects to completion according to client timelines.

Skills

Technical project management

Excellent communication skills

Analytical skills

Self-driven

Tools

Zendesk

JIRA

Confluence

APIs

SQL

PowerBI

Snowflake

Sisense

Job description

The Technical Services team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create positive client experiences.

A typical day in the life of a successful Technical Services Specialist requires technical project management prowess and excellent communication skills. You will receive projects via our support ticketing service, set up scoping calls with clients, and communicate with any stakeholders to keep projects moving forward. You will also participate in continuous improvements projects on an ongoing basis.

As an ideal candidate, you will have a background in client-facing support roles as well as an understanding of data, including models, validation and integration. You will help Absorb’s clients solve business problems by carrying out data imports and exports to integrate their systems with Absorb, as well as supporting data issues and various turnkey integrations. You’ll also support data analytics and business intelligence through consultation services.

Key Responsibilities:

• Scoping, implementing, and maintaining technical service products using Absorb’s software stack.
• Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS.
• Managing client projects to completion according to client timelines and requirements.
• Delivering training, consulting, and best practice information on Absorb products & services.
• Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc.
• Assisting and collaborating with other Absorb teams on technical and data-related issues.
• Updating and maintaining internal documentation resources.
• Building and maintaining strong client relationships to provide the best possible service experience in every interaction.

Requirements:

• Minimum 2 years’ experience implementing integration solutions for a SaaS software company or similar
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
• Experience implementing, training, and/or managing data migrations for a SaaS software
• Strong analytical skills to model and solve complex business requirements and make recommendations on best practices
• Able to maintain high-quality service delivery and supporting documentation
• Self-driven, able to work independently and with a team

Preferred Requirements:

• Experience with Zendesk, JIRA, and Confluence
• Experience with APIs, Single Sign On and SQL
• Experience with CRM and HRIS applications (e.g. Salesforce, ADP, BambooHR, UKG Pro, Dayforce, Workday, etc.)
• Experience with BI tools (e.g. PowerBI, Snowflake, Sisense)

What We Offer:

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I program

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications.