Technical Product Owner - US Insurance Technology

Manulife; Toronto; Hybrid; CAD 121,000 - 226,000; Full time

Job summary

A major financial services provider in Toronto is seeking a Technical Product Owner to drive Generative AI feature delivery for life insurance underwriting. The ideal candidate will have a strong technical background and experience in agile methodologies. Responsibilities include collaborating with cross-functional teams, managing the technology product backlog, and ensuring alignment with business objectives. This hybrid position requires innovation and leadership to enhance customer experiences, with significant growth opportunities and a focus on technology solutions.

Benefits

Health benefits

Flexible work environment

Retirement savings plans

Qualifications

• 5+ years of experience in a technical product owner, platform owner, or similar role.
• Understanding of Generative AI use cases in Insurance operations.
• Ability to manage and deliver on parallel feature workstreams.

Responsibilities

• Drive the development and delivery of Generative AI features for underwriting.
• Plan the technical roadmap and prioritize features.
• Act as the liaison between stakeholders and the development team.

Skills

Strong understanding of life insurance industry workflows

Excellent communication skills

Ability to translate business needs into effective solutions

Experience with program and agile delivery methodologies

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Jira

Azure Services

Job description

We at John Hancock / Manulife are seeking a passionate and experienced Technical Product Owner to drive the development and delivery of key capabilities that align to our business strategic goals. Your primary focus will be delivering Generative AI features to production for life insurance underwriting. Over time, you’ll contribute to other strategic initiatives across our technology portfolio. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with business stakeholders, engineering and quality teams (among others). The ideal candidate will have a strong technical background and a deep understanding of customer‑centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the delivery team.

As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

John Hancock continues to transform as a digital, customer‑centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies.

Office location: Boston - USA (primary) or Toronto - Canada (alternative)

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;

Position Responsibilities:

• Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency

• Collaborate with cross‑functional teams to gather and prioritize requirements, ensuring alignment with business goals.

• Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders

• Manage the technology product backlog, define user stories, and set sprint goals.

• Deliver on solutions that incorporate multiple technologies

• Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.

• Monitor and report on product performance, making data‑driven decisions to enhance the customer experience.

• Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).

• Support technical release plans and activities

• Develop and maintain technical documentation for business and technical processes.

• Lead the development and execution of a long‑term platform strategy aligned with technology architectural and business goals.

• Bring an innovative mindset to improving and elevating technology solutions and enablers

• Monitors and generates reports on product KPIs.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).

• 5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role

• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

• Understanding of Generative AI use cases in Insurance operations

• Ability to manage and deliver on parallel feature workstreams

• Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk

• Excellent communication, collaboration, negotiation and interpersonal skills

• Ability to translate business needs into effective solutions

• Experience with program and agile delivery methodologies

• Proficiency in troubleshooting and problem‑solving

• Excellent analytical and problem‑solving skills

Preferred Qualifications:

• Experience with project tracking software (e.g. Jira)

• Experience with Azure Services, AKS on Azure

• Experience with cloud platforms (e.g., AWS, Azure)

• Experience with DevOps principles and tools

• Experience with version control systems (e.g., Git)

• Experience with User Interface Functionality and Development

• Experience with Agile methodologies

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI‑JH

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Ubicación principal

Boston, Massachusetts

Modalidades de Trabajo

Híbrido

Se prevé que el rango salarial esté entre

$87,990.00 USD - $163,410.00 USD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con [e-mail] para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife/John Hancock ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de ahorro 401(k) o de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de días libres pagos en EE. UU. contempla hasta 11 días festivos, 3 días personales, 150 horas de vacaciones y 40 horas de licencia por enfermedad (o más cuando lo exija la ley) por año, y ofrecemos todos los tipos de licencias contempladas por la ley.

Conozca sus derechos (https:\/\/www.dol.gov\/agencies\/ofccp\/posters)

Permiso Familiar y Médico

Ley de Protección del Empleado contra el Examen Poligráfico (https:\/\/www.dol.gov\/sites\/dolgov\/files\/WHD\/legacy\/files\/eppac.pdf)

Derecho al Trabajo

Verificación Electrónica (E-Verify)

Transparencia Salarial (https:\/\/www.dol.gov\/sites\/dolgov\/files\/ofccp\/pdf\/pay-transp_%20English_formattedESQA508c.pdf)

Company: John Hancock Life Insurance Company (U.S.A.)