Technical Implementation Consultant

Henry Schein One group; Surrey; Hybrid; CAD 77,000 - 90,000; Full time

Job summary

A leading dental software company in Metro Vancouver is seeking a Technical Implementation Consultant. The role involves implementing software, training clients, and providing exceptional service. Candidates should have 4+ years of experience in a similar role, excellent problem-solving skills, and proficiency in SQL and CRM systems. This hybrid position allows for flexible work arrangements with on-site collaboration one to two days a week.

Benefits

3% RRSP matching

Comprehensive health benefits

3-week paid vacation

Unlimited paid flex days

Paid Birthday off

Qualifications

• 4+ years of experience in a client-facing enterprise application implementation role.
• Proven software implementation and training experience.
• Strong understanding of system integrations and APIs.

Responsibilities

• Analyze client requirements and configure software solutions.
• Lead technical sessions and troubleshoot issues.
• Develop and deliver training to client stakeholders.

Skills

Client-facing expertise

Technical consulting

Problem-solving

Communication skills

Education

Degree/diploma in Computer Science or related field

Tools

SQL

CRM/ERP systems

Relational databases

Linux

Windows

Job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected practice management system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

The Technical Implementation Consultant is responsible for delivering implementation and training for our enterprise on-premise software, axiUm. The successful candidate will have a demonstrated track record of building solid relationships with our clients by providing them with an exceptional service experience through well-developed tools and a robust customer-centric attitude. Key traits include having a sense of urgency and ownership, and the need to provide accurate, timely solutions. In this role you’re leverage your project management and consulting skills.

At Exan, you will be part of a culture that embraces ownership, collaboration, and creativity and allows you to impact our company\'s success directly. As an Exan team member, you will embrace open communication and be part of a flexible, high-performing environment.

This is a hybrid role, with one to two days in office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Responsibilities

• Analyze client requirements, workflows and configure tailored software solutions that align with business processes.
• Lead technical sessions with clients to discuss system requirements and identify needed integration points.
• Ensure seamless testing, data migration and integration with client systems.
• Troubleshoot technical issues during implementation and provide hands-on solutions to meet project deliverables.
• Develop and deliver training to client stakeholders to ensure a smooth transition to the new system.
• Coordinate with teams on data migrations, system integrations, and API configurations to ensure seamless functionality.
• Maintain internal tools and documentation to support the team and client’s adoption of the solution.
• Consistently delivering exceptional service experiences with clients.

Qualifications

• 4+ years experience in a client-facing enterprise application implementation role with project management, technical consulting or related experience.
• A degree or diploma in a post-secondary technical program or in Computer Science, Information Technology, or a related field.
• Proven software implementation, training, and consulting experience.
• Strong understanding of system integrations, APIs, and data migrations.
• Proficiency with tools such as SQL, CRM/ERP systems, and enterprise software platforms.
• Experience with relational databases, Linux and Windows
• Excellent communication and interpersonal skills to collaborate effectively with clients and internal teams.
• Strong problem-solving skills and attention to detail.

Requirements

• Up to 40% of Canada, U.S., and international travel to support team members at client sites or to attend industry conferences and events.
• This hybrid role has up to two days in the office to facilitate brainstorming and team building.

Our Recruiting Process

We strive to make our process as simple as possible while still providing opportunities for usto learn about each other.

1. Intro/screening call with our Recruitment Team
2. Short online behavioral and cognitive assessment via the Predictive Index
3. Virtual Interview with Hiring Manager
4. Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation and Benefits

The posted range for this position is between CAD 77,500 and CAD 90,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

• 3% RRSP matching
• Comprehensive health benefits plan, including 100% drug coverage
• 3-week paid vacation, growing upto 5 weeks with tenure
• Unlimited paid flex days
• Paid Birthday off