Technical Account Manager

Aiven; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading tech company is seeking a Technical Account Manager focused on optimizing customer experience for enterprise clients. You will engage with customers regularly, act as a point of contact, and leverage your expertise in technologies like Apache Kafka and PostgreSQL. This remote-centric role requires a customer-first approach, ensuring clients maximize value from Aiven's open-source services.

Qualifications

• Proven experience in Apache Kafka, PostgreSQL, OpenSearch or Clickhouse.
• Strong technical background in open-source technologies.
• Customer-facing experience with enterprise customers.

Responsibilities

• Optimize customer experience and accelerate time-to-value.
• Act as a single point of contact and customer advocate.
• Meet with customers regularly to foster positive interactions.

Skills

Apache Kafka

PostgreSQL

OpenSearch

Clickhouse

Customer-centric approach

Job description

Overview

Were a global team of over 400 people working together to push the boundaries of open-source technology and multi-cloud solutions. Our vision is to become the trusted Data & AI Platform for everyone leveraging the most popular open-source technologies like Apache Kafka, Aiven for PostgreSQL, Aiven for Clickhouse, and Aiven for OpenSearch to help companies accelerate time-to-market, drive efficiency and build innovative solutions across any cloud.

About this Team: Our Customer Growth team plays a crucial role in our growth and profitability. We want to be the trusted data source and data platform for everyone, which is an ambitious target. Thanks to our dedicated sales, pre-sales and post-sales teams we are growing fast.

Who we are: We listen closely to our customers and take action to ensure they achieve their business goals. The software we create is a means of delivering value. Our thinking is customer-first, with customers at the front and center of all we do. We collaborate, share, and help them solve their challenges as they grow.

Our Crabby Principles: Aiveners use the V2MOM framework to align on business goals and live by our Crabby Principles, which unite us in our ways of working globally. These principles are embedded in our processes and support positive and productive behaviours in our daily work, which you will have the opportunity to demonstrate throughout your interview journey.

The Role: We are looking for a customer-centric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven Open Source services. The TAM acts as a single point of contact, customer advocate, and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing and Executive staff. Suitable candidates must have proven experience in Apache Kafka, PostgreSQL, OpenSearch or Clickhouse. TAMs will be involved in every stage of enterprise customer/partner development on Aiven, meeting with customers/partners regularly to foster positive and meaningful interactions. This position is remote-centric, ideally across Central or West Coast time zones to support customers in those regions.