TechEdge Service Coordinator

Patterson Companies; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading service provider located in London, Ontario, is seeking a Service Coordinator responsible for dispatching and scheduling service requests. The ideal candidate will have strong customer service experience, excellent communication skills in both English and French, and be able to manage multiple tasks efficiently. This role involves monitoring service orders, maintaining inventory, and ensuring excellent client communication, making attention to detail and organizational skills essential.

Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience and excellent communication skills.
• Strong organizational and multi-tasking skills.

Responsibilities

• Manage dispatching and scheduling of service requests.
• Monitor service orders assigned to technicians.
• Maintain inventory and reconcile CRM reports.

Skills

Customer service experience

Organizational skills

Multi-tasking

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite 365

SAP software

Job description

Job Summary

The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.

Essential Functions

• Actively triage all calls and inquiries from customers.
• Assigns and schedules service requests from clients or company personnel.
• Manages resources efficiently and effectively for all scheduled services.
• Monitors service orders assigned to technicians.
• Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
• Reconciles various CRM reports on a monthly basis.
• Maintains parts and rental equipment inventory.
• Process returned merchandise and warranty claims.
• Works closely with the Branch Procurement Specialist(s) with resource and project planning.
• Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
• Performs other duties as assigned.

Job Qualifications

• High school diploma or any other relevant experience.
• Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
• Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• 1-3 years' experience in dispatching.
• Previous working experience with project or resource coordination.
• Bookkeeping/accounting experience preferred.
• Mastering Microsoft Office Suite 365.
• Excellent communication skills, both written and verbal, in English and in French.
• Knowledge of SAP software is an asset.
• Knowledge of the dental industry is an asset.