Team Leader, Customer Experience & Outreach

CRATE & BARREL; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A major home furnishings retailer is seeking a Team Leader for Customer Experience & Outreach in Edmonton, Canada. The ideal candidate will lead a functional team, train associates, and ensure exceptional customer service. Candidates should have strong communication skills and a passion for design, along with 1+ years of retail or customer service experience. This role requires flexible availability for full-time or part-time schedules.

Qualifications

• 1+ years customer service or retail experience required.
• Open availability for flexible hours on weekdays, evenings, and weekends for full-time roles.
• Availability to work two or more weekend days and at least one weekday or night for part-time roles.

Responsibilities

• Lead functional team and manage associate workload.
• Coach associates on performance and maintain a visible presence.
• Train associates on product knowledge and customer service.
• Promote and drive sales while maintaining product awareness.
• Review KPI results and identify opportunities for improvement.
• Ensure customers receive quick and efficient service.

Skills

Strong communication and interpersonal skills

Customer service experience

Passion for design and home furnishings

Education

High school diploma/GED or equivalent

Job description

Overview

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We\'re here for it. We think you should be too. We\'re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach.

A day in the life as a Team Leader, Customer Experience & Outreach

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you\'ll bring to the table

• Your sense of personal style with a discerning eye and passion for design and home furnishings
• Strong communication and interpersonal skills
• High school diploma/GED or equivalent

We\'d love to hear from you if you have

• 1+ years customer service or retail experience
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night