Team Lead-Retail

Roots; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian lifestyle brand is looking for a Team Lead-Retail in Edmonton. The successful candidate will assist in operational functions, lead a sales team, and ensure an exceptional customer experience. Requirements include 1+ years in retail, strong leadership skills, and problem-solving abilities. The role offers a dynamic work environment with opportunities for personal growth.

Benefits

Opportunities for growth

Inclusive company culture

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.
• Strong organization and problem-solving skills.

Responsibilities

• Assist the Store Manager and provide support in their absence.
• Model desired selling and customer service behaviors.
• Coach associates on customer service fundamentals.

Skills

Leadership

Customer Service

Problem Solving

POS Management

Team Collaboration

Job description

Join to apply for the Team Lead-Retail role at Roots

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

Overview

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

What we’re looking for

To be successful, you’ll need to possess :

• 1+ years related experience in a retail apparel environment; luxury retail experience is a plus
• Proven ability to successfully lead a sales team; viewed as a leader among peers
• Proven experience with POS management, daily banking procedures, and submitting timely reports
• Strong organization and problem solving skills
• Passion for upholding an exceptional customer experience
• Collaborate with others, yet be self-motivated
• Available for varied weekly shifts, including weekends, closing and holidays

The impact you’ll have

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store
• Assist store management in conducting new associate onboarding and trainings
• Coach associates on customer service fundamentals and provide positive feedback
• Assist in resolving customer service matters
• Oversee and delegate tasks to team to maximize efficiency of store operations
• Communicate individual and / or team performance feedback to store management
• Ensure team receives scheduled breaks and / or meal periods
• Create open outward communication on the sales floor
• Ensure adherence to all company policies, procedures and guidelines
• Perform opening and closing procedures, and any inventory duties as directed

Why join Roots?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. All members of our team are encouraged to ‘spread their roots’ and Roots is a company where you can grow and benefit from the great opportunities often available. Accommodations are available for applicants throughout the recruitment process.

EEO notice

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don’t meet every listed requirement.

We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.