Team Lead - Guest Services

Cedar Fair; Vaughan; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major theme park operator in Vaughan seeks enthusiastic individuals to join their Guest Services team. In this full-time role, you'll ensure guests have an exceptional experience, resolve issues, and support a positive environment. Ideal candidates should be at least 18, have excellent communication skills, and be available for flexible shifts. The position offers a fun and dynamic work environment with various perks, including free admission to the park.

Benefits

FREE Admission to Canada’s Wonderland

20% discount on Merchandise

Discounted meals in cafeteria

Promotional tickets for friends

Diverse team environment

Employee events with rides and games

Qualifications

• Must be at least 18 years old.
• Available for full-time hours starting in May.
• Availability for flexible shifts on days, weekends, and holidays.

Responsibilities

• Deliver exceptional service to guests.
• Resolve guest issues alongside the leadership team.
• Promote a positive environment for guests and associates.
• Assure timely responses to guest communications.

Skills

Experience in resolving guest situations

Superior communication skills

Cheerful and courteous demeanor

Passion for customer service

Job description

Overview

$18.60 / hour

REQUIREMENT:

• Candidates must be a minimum age of 18 year old
• Candidates must be available to work Full-Time and have open availability.

Joining our Canada’s Wonderland team means you’ll provide guests with exceptional service when they visit the park .

You’ll also…

• Open and close the front gate and phone room areas with the leadership team.
• Coordinate with guests and departments to resolve guest issues.
• Promote a positive environment for guests and associates.
• Assist with attractions accessibility program.
• Motivate, mentor, and manage the performance of Guest Services Associates.
• Ensure all guest phone calls/emails are answered effectively and in a timely manner.
• Have other opportunities to learn and expand your knowledge.

Benefits

Some of our amazing perks and benefits:

• FREE Admission to Canada’s Wonderland and other parks!
• Earn promotional tickets for friends & family!
• 20% discount on Merchandise and at select Food locations; employee cafeteria with discounted food.
• FREE and/or discounted admission to many Ontario attractions.
• Work with a diverse team in a fun environment.
• Employee events with RIDES, GAMES, and FREE FOOD!

Responsibilities

Canada’s Wonderland is home to over 300 acres of world class rides and attractions for the entire family, including a 20 acre water park. We are the ultimate destination for attractions, food, live shows, and events! We want YOU to join us in making people happy! As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge, and experience that will benefit in your future

Qualifications

• You!
• Experience and confidence in resolving difficult guest situations.
• Individuals who are cheerful and courteous with superior communication skills.
• People who love helping others and support the needs of guests and employees.
• Individuals with a passion and excitement about Canada’s Wonderland.
• Must be available to work full-time hours starting in May
• Availability that includes working flexible shifts on days, weekends, and holidays.