Team Lead, Beauty & Client Experience

Sephora USA, Inc; London; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading beauty retailer in London is seeking a Team Lead to manage various store functions including client service, operational excellence, and employee engagement. The ideal candidate has 1 to 3 years of experience in a retail environment and strong client service skills. This role offers excellent career development opportunities, a supportive team, and enticing perks such as discounts and exclusive events.

Benefits

Employee discounts

Exclusive brand events

Personalized career development

Qualifications

• 1 to 3 years’ experience in a similar role at a similar volume store or equivalent internal experience.
• Demonstrated effective time management and problem-solving skills.
• Proven ability to manage time to execute multiple tasks and changing priorities.
• Flexible availability to work during peak retail hours such as nights, weekends, and holidays.

Responsibilities

• Ensure all on-stage cast properly execute Sephora’s selling model.
• Drive sales and services at the Beauty, Skin and Fragrance Studio.
• Ensure that the Services Coordinators are adequately trained to manage the Studio.
• Participate in the selection, training and certification of all SUBC Facilitators and coaches.
• Demonstrate an understanding of artistry skills through conducting custom makeovers and skincare services.
• Engage with cast and clients on-stage whenever possible.
• Lead the operations of the store and ensure execution of all standard processes.
• Manage the inventory of the store, including shipping and receiving.
• Manage the merchandising concepts and on-stage visuals.

Skills

Client service skills

Time management

Problem-solving

Job description

A leading beauty retailer in London is seeking a Team Lead to manage various store functions including client service, operational excellence, and employee engagement. The ideal candidate has 1 to 3 years of experience in a retail environment and strong client service skills. This role offers excellent career development opportunities, a supportive team, and enticing perks such as discounts and exclusive events.